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I visited this facility Arbor Terrace Mountainside was perfect, but I didn't get that casual, informal atmosphere for my father. The activities were good, but he's more of a basic person, so I think that the other one just fit his needs more. At the time, there were too many women, not enough men. I didn't see the rooms because they didn't have what I wanted. They had a room where you share and I know my father wouldn't want to share. Realistically, it was too expensive. The facility was very, very high quality. The dining a... read more
I am a friend or relative of a current/past resident My cousin, a resident for over 9 months, has done extremely well at Arbor Terrace after a very shaky start. I feel that she actually enjoys being there and speaks very highly of the employees attending her. Her room is cheerful, full of light and spacious. Before moving to AT, she was looking very thin and gaunt and now is eating properly, bathed, and her needs are taken care of. As a family member, I am extremely pleased at her success there.
Business response:
Thank you for sharing your wonderful feedback and rating?it means a lot to us. Please let us know how else we can help! Take care!
I visited this facility I recently toured Arbor Terrace for my grandma and thought it was absolutely gorgeous. The staff was lovely and all so friendly and outgoing. The residents seemed genuinely happy and active. And the property itself was the perfect size, and we’ll taken care of. Sadly, their memory care is full (clearly they’re doing something right!) but hoping something opens up soon!
Business response:
Hi Anne, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
I am a friend or relative of a current/past resident Arbor Terrace Mountainside is a beautiful, clean, and well-design facility. My mom has lived in the memory care section for over two years and the attention and care have been beyond my expectations. Activities and meals throughout the day with staff that really care and respect the residents.
Business response:
Hi Jesh, thank you for your kind review; we are happy to pass along your comments to the team here at Arbor Terrace Mountainside! Please let us know if there is anything else we can do for you; we are more than happy to help!
I am a friend or relative of a current/past resident The facility is beautiful. And the first few months of my dads stay here was very good, as they helped him adjust to his. new home. However, as my dad and his wife declined, I felt that the attention he received also declined. I ofter saw the aides sitting around talking amongst themselves, and not interacting with the residents. There was one nurse who was unpleasant and disrespectful, and I had to bring it to the directors attention a few times. I don't believe it was ha... read more
Business response:
Hi Donna Dickson, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our Vice President of Operations, Sandy Uphold, would like to speak with you further about this. You can contact her at your earliest convenience.
Arbor Terrace Mountainside has a 4.4 star rating with 80 reviews.
Arbor Terrace Mountainside is open now. It is open 24/7.