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Arbor Terrace South Forsyth
- Assisted Living Facilities
- Suwanee, GA
About this business
Arbor Terrace South Forsyth offers luxury assisted living and memory care in Suwanee. We honor individuality and celebrate each person’s unique life through deep connections with our residents and families. We create delightful surprises and meaningful moments within a safe and caring community.
Location details
3180 Karen White Dr, Suwanee, GA, 30024, United States
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The facility itself is beautiful. The marketing person we met with was not completely transparent with all of the requirements for her facility. It doesn’t matter who your insurance is with for medications, you have no choice but to use the pharmacy they say you have to. And you can always only purchase a 30 day supply at a time. My Mom and I were not told this until after she was moving in. We were told that we had to send all of her prescriptions to their pharmacy to be repackaged in some kind of cassette. By only purchasi... read more
Business response:
Thank you for sharing your experience. We understand how important clarity and consistency are during a transition like this, and we appreciate your feedback regarding the pharmacy and onboarding process. To ensure we address your concerns directly and explore the best path forward for your mother, please contact our Executive Director, Karen McHenry, at 770-999-9577.
My mother has been there for a week. The move in process was very easy. The staff has been very friendly and caring. The food is exceptionally good. The facility is very clean. There are many activities available for the residents.
Business response:
Thank you for sharing your experience! We’re so glad to hear your mother’s move-in went smoothly and that she’s already enjoying the friendly staff, delicious meals, and engaging activities. It’s wonderful to know she’s settling in comfortably. Please don’t hesitate to reach out if there's anything more we can do to support your family!
The staff is very caring, they always address any concerns in a timely manner. We for sure would recommend this community to other families, the staff have become like family to me. Arbor Terrace is a great place for your loved one to reside. My husband has dementia and after I could no longer take care of him, my daughters researched and visited a lot of places in the area before choosing Arbor Terrace. I moved from Miami with him and have not regretted my choice
Business response:
Thank you for sharing your heartfelt experience! We are honored to have earned your trust and to be a place where your husband receives the care and support he needs. It means so much to hear that our team has become like family to you. Providing a compassionate and welcoming environment is always our goal, and we’re so glad you feel at home here. We truly appreciate your recommendation and are grateful to be part of your journey.
What we like the most about ArborTerrace is the convenience, the size, the friendliness, and the management participation and overall care. It is a family atmosphere.
Business response:
Thank you for sharing your positive experience! We’re delighted to hear that you appreciate the convenience, size, and friendliness of Arbor Terrace, and that our management and overall care have helped create a family atmosphere. We’re grateful to have you as part of our community and look forward to continuing to provide the care and support you value!
There are some really wonderful caregivers here that treat residents like their own family. The activity coordinators make a lot of effort to get everyone involved and take suggestions from residents on what they would like to do. There is also a good variety of activities from arts and crafts to poetry to walking for mobile residents to 2 days a week live music. The facility also does monthly jazz brunches that families can sign up for, holiday and special occasion events. Like everywhere there are things that could improve... read more
Business response:
Thank you for your thoughtful review. It's heartening to hear that the caregivers at our community treat residents like family and that the activities coordinators are keen on involving everyone and incorporating their suggestions. We're glad that the variety of activities and special events like the jazz brunches enhance the living experience for our residents and their families. Most importantly, we're pleased that your mom feels happy and well-cared for, even on difficult days, thanks to the attention and dedication of ou... read more
Arbor Terrace is absolutely wonderful!! They keep their staff and they are all so attentive and friendly! The management is like a dream to work with, you ask them if they can help you with something and they always say "YES"! Everyone there is just so friendly and they take amazing care of my mom, so much that she is in "Bridges" now and will be moving back to Assisted Living this week!!
Business response:
Thank you for sharing such positive feedback about Arbor Terrace South Forsyth! We're thrilled to hear about your excellent experience with our staff and management. Our team's commitment to attentiveness, friendliness, and proactive support is crucial, and it's wonderful to know that this has significantly enhanced the care your mom receives. It's great to hear she's transitioning back to Assisted Living, and we're pleased that her journey with us continues to be so positive. We appreciate your kind words and look forward t... read more
We had a great tour experience with Arbor Terrace of South Forsyth. The location was perfect and right outside of my neighborhood. This would have been our first pick, but unfortunately they did not have any availability at the time.
Business response:
We appreciate your positive review about your experience with us! Thanks again for the recommendation, and have an amazing day!
Very nice staff and follow up. We didn't like the feel. There was a specified time for dining for everyone here, and the rooms were small.
On almost all occasions the staff/care team are wonderful and very caring. Unfortunately, on occasion there is a caregiver that is not attentive. They are focused on getting the task done quickly without regard to the resident. But I would not let that deter you from living there because the majority of the time the well being of the resident comes first.
Frequently asked questions about Arbor Terrace South Forsyth
How is Arbor Terrace South Forsyth rated?
Arbor Terrace South Forsyth has a 4.8 star rating with 97 reviews.
When is Arbor Terrace South Forsyth open?
Arbor Terrace South Forsyth is open now. It is open 24/7.