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Ashton Gardens | West Houston
- Wedding Chapels
- Houston, TX
About this business
Location details
18002 Clay Rd, Houston, TX, 77084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
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Over $7,000 for unlimited open bar and they ran out of alcohol. Is that fair? As others have warned, yes the venue is nice, but there are significant issues with management. They were responsive when money was due but after our event was over they have ignored MULTIPLE text messages, emails, & phone calls. We would have been happy to try to resolve this by other means, but be prepared to be ignored after your event is over. We upgraded to the premium bar package because our favorite liquor was listed. It cost us over $7,000.... read more
The venue itself is gorgeous. We fell in love with the chapel instantly. The reception space is so grand & beautiful. The food, when cooked properly is delicious. The servers and bartenders that worked the night of our wedding were wonderful. They were all very kind and attentive. That’s about all the good we have to say about this place. To begin, you will speak to 2 different people about your wedding. In our experience, there was a severe lack of communication between the initial person and our “planning representative”. ... read more
Unfortunately, our experience was not like the rest of the stunning reviews, which was what initially motivated us to go with Ashton Gardens. It seems the primary staff had changed and/or were undergoing some internal restructuring because communication was difficult, not reassuring, disengaged, and (dare I say) curt. That's the last thing an out-of-state bride needs... Overall, I did not feel like I was working with individuals who were service/hospitality-oriented... :( My only bright miracle of the wedding day was meeting... read more
It is against my nature to write reviews - good and bad. I believe in face to face communication. I believe in building people up and not tearing them down. Unfortunately, my communication with this venue has been less than helpful, and I believe future brides must have facts before they drop their life-savings. My first caution to any bride considering this venue is go read all reviews. They are answered from a narcissistic, never say "sorry," gaslight the reviewer standpoint. I imagine this one will be no different. This v... read more
Business response:
Hello Abigail, we appreciate your feedback as we are always working towards improving our guests' experience. We are sorry to hear that your experience as an outside wedding coordinator was not up to your expectations. We highly encourage all of our couples to have their outside wedding coordinator, planner, and any other crucial event vendors attend the details meeting with our staff leading up to the event to ensure every detail of the event is communicated clearly across the board, including bar selections and service tim... read more
Ashton Gardens West was the very first wedding venue that I viewed. I fell in love with the Chapel and the fact that the banquet room had windows gave it more of an open feeling compared to most banquet halls. And who wouldn’t fall in love with the gorgeous chandeliers! But boy do I regret my decision! The ultimate disrespect was Brittney doing the moment of silence in memory of my recently deceased father before I even entered the Chapel despite it clearly being stated on my Order of Ceremony to be done AFTER I walked down ... read more
Business response:
Kanika- We appreciate your review but would like to provide clarity where there might be confusion. Signed contract agreements will always be our resource for terms and procedures, including event length/ end times, vendor requirements as well as procedures. Our responsibility to keep guests , staff and property safe will always be a priority. Finally, to accuse an establishment of racism is an extreme allegation, one that we don't take lightly. Our company prides itself on diversity and inclusion and will not tolerate false... read more
This review that I am writing is later than I had desired it to be because of the hectic new wedding planning I've had to plan in a matter of three months due to Ashton Gardens. My wedding planning with Ashton gardens began with an inquiry that did not get a response until a week later, and the response only came after emailing the staff about my inquiry. Nonetheless, my fiance and I went with Ashton gardens but we should have taken their behaviour as a warning. Throughout my wedding planning with Brittney Smith, whenever I ... read more
Business response:
Over the last 12 years, Ashton Gardens has built its reputation on amazing service and the incomparable respect for our couples , families, and guests. We take all compliments and criticisms of our business very seriously, and, when we make a mistake, we have always done whatever is necessary to ensure our couples are happy. Unfortunately, there are rare occasions when reviews are published that are inflammatory and contain misinformation, this is one of those reviews. We would also like to share that this review was alleged... read more
DO NOT USE THIS VENUE! The chapel was a dream. So beautiful and small that it filled up beautifully. That's where it ends... The food is sub par. You could point in any direction and find way better food at a restaurant. The Staff are prissy and a bucket of 6 beer cost $172.oo Really??!!The hall stunk as soon as the reception started(which was only 100 people AND we rented both sides so that we would be the only ones there!) The $41 per person open bar RAN OUT of liquor. (my family and friends didnt drink much either). The v... read more
Frequently asked questions about Ashton Gardens | West Houston
How is Ashton Gardens | West Houston rated?
Ashton Gardens | West Houston has a 4.6 star rating with 642 reviews.
When is Ashton Gardens | West Houston open?
Ashton Gardens | West Houston is closed now. It will open at 8:00 a.m.