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Aspen Dental - Quincy, MA
- Quincy, MA
About this business
Location details
45 Newport Avenue, Quincy, MA, 02171, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Took my 92 year old mother in law to get a lost filling replaced. she is 92 and frail and suffers from dementia. It took 2 visits of x rays and cleanings and still no filling .We are waiting at the office now on visit 3. Was supposed to be at 8a. Was changed to 10a. Now here we sit at 11:30 waiting for the dentist to show up! Not to mention the $500. price tag. How unprofessional and uncaring.
Business response:
I'm very sorry to hear this and can understand your frustration, Elaine. If you would like to share more detail about your mother-in-law's visit, the Patient Satisfaction team would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
Recommendedthe Service was excellent
Business response:
I'm happy to hear that, Eva. Thanks for sharing! - Dawn, ADMI
They sux
If I could give this place a zero star I would. The people that works at the front desk are loaded with bad attitude. When I had called in to request my X-ray. The person on the phone said I had to go in and sign a waiver. Which then I did. But they only gave me one X-ray when I PAID FOR THREE! and told me there was only one in the system. BUT THEY TOOK MY X-RAYS Only a couple days earlier. And they were closed on the weekend. there's a reason why they have a really LOW RATING on YELP AND GOOGLE. I WOULD NOT RECOMMEND THIS P... read more
Business response:
I am sorry to hear this, Kai. I have spoken with the office manager, and she would love to help with this. I encourage you to call the office at 617-773-9902, option 2. Thank you! - Courtney, ADMI
Business response:
Thank you for sharing Philly, we value your feedback. If you would like to discuss further, please call me at (315) 454-6000 ext. 201526 I will be happy to speak with you. — Kelly, ADMI
I had visited the 45 Newport Ave, Quincy office on 9/25 for a checkup for my wife. She had pain on her wisdom tooth and was looking to get it checked/removed, however the staff did not care to look into the reported problems and instead went on with checking everything else and took a completely different path of diagnosis, eventually coming up with a $7000+ treatment plan for cleaning her teeth (We still have no idea what the proposed treatments were about). We naturally declined to get the treatment done and left. As part ... read more
Business response:
I'm so sorry to hear about the trouble you're having, Mashur. Our Patient Satisfaction team can also help to to address billing concerns. Please reach out to them directly at 1-866-273-8606. - Emily, ADMI
Absolutely worse experience. I got the first appt after lunch, yet they managed to get me in 20min late. The assistant was arguing with me that I went to emergency and that I was in pain. Wonder if they will bill me for emergency! Then, I got the privilege to see the dentist for less than 5min, got prescription with the wrong birthdate, standing like an idiot for about 15min to try to get a followup appointment, but I just decided to leave. That was the only "oral surgeon" that my insurance covered that did not need a referr... read more
Business response:
I'm sorry about the trouble you were having. Patient Satisfaction is very important to Aspen Dental practices, and I encourage you to call your local office to share your feedback. They would appreciate the opportunity to speak with you about your experience so they can address concerns. - Emily, ADMI
Be forewarned...they broke a tooth that ended up need a root canal and crown and continue to refuse to make the situation right, still trying to bill for the pleasure! This is THE worst place to go for even routine dental "care".
Business response:
Hi Dan, I’m so sorry that you didn't have a positive experience. I have already passed your feedback along to the Patient Satisfaction team, but I also know they would like to discuss this with you so they can help with billing concerns. Please call them at 1-866-273-8606. - Emily, ADMI
After chipping my front tooth I called Aspen to make an appt to get it fixed because they did an excellent job on a prior tooth. I called on Tuesday and got an appt on Wednesday. When I showed up on Wednesday they did not have my appt. (who did I talk to on Tuesday??) They took me in as an emergency and decided I needed to be treated as a new patient...long story short, I felt like the reason I went there wasn't even acknowledged. The examination room was grossly dirty, used dental floss on the floor...nasty. As of today I h... read more
Business response:
I'm so sorry to hear that, Patricia. We value your feedback, and I will pass it along to the Patient Satisfaction team, but I also know they would like to discuss this with you. Please call them at 1-866-273-8606 so they can address concerns. - Emily, ADMI
Frequently asked questions about Aspen Dental - Quincy, MA
How is Aspen Dental - Quincy, MA rated?
Aspen Dental - Quincy, MA has a 3.9 star rating with 708 reviews.
When is Aspen Dental - Quincy, MA open?
Aspen Dental - Quincy, MA is closed now. It will open on Monday at 9:00 a.m.