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Aspen Dental - White Marsh, MD

4.1

About this business

Location details

5209B Campbell Blvd, Baltimore, MD, 21236, United States

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WeekdayScheduleStatus
Mon08:30 a.m. to 5:30 p.m.
Tue08:30 a.m. to 6:30 p.m.
Wed08:30 a.m. to 6:30 p.m.
Thu08:30 a.m. to 6:30 p.m.
FriClosed
SatClosed
SunClosed
4.1413 reviews
Tammy M.'s profile image
Tammy M. 
rating
2 years ago

Today was my first experience with Aspen dental. I have no dental insurance and will be paying cash. I was able to get an appt quickly. The staff was very friendly. Didnt wait long for my appt. The dentist was very knowledgeable, friendly, and took his time with me. I was well pleased with my visit until it came time to check out. The dentist recommended a deep cleaning in addition to an implant (previous bone implantation for an implant) and a root canal (have had a dead tooth for over 30 yrs that doesnt bother me or ... read more

Business response:

Hi Tammy, I’m sorry your first visit didn’t live up to expectations. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. – Sophia 

Lauren M.'s profile image
Lauren M. 
rating
2 years ago

I would rather have my teeth rot out than go to any Aspen Dental ever again. It was a pleasant experience the first time - aside from the x-rays. Everyone was super friendly. But beware, they'll try to sell you things you don't need. They will ruin your teeth for money. I would give them 0 stars if I could. Edit: and the response below shows just how much they don't care. I'm literally saying how much this office sucked, I do NOT want to go back. Thanks!! 

Business response:

Hi Lauren, I'm very sorry your experience didn't live up to expectations. Each care plan is crafted to fit ones individual needs, so the team at your local office will be best able to address any concerns you may have. Thank you! Dawn- 

Ndifreke W.'s profile image
Ndifreke W. 
rating
2 years ago

Very rude front desk staff, I was there months ago and was told they couldn't access my insurance, I called my insurance and they verified everything, I got appointment and kept calling them severally to confirm that they will accept my insurance and was told I do not have problem with that, I gave my details and my wife details which I'm under her insurance on getting to the office immediately I hand over my card to the girl she told me didn't I tell you we can't take your insurance? In a very rude way I was dumbfounded, li... read more

Business response:

I'm sorry for any trouble you're having, Ndifreke. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - Heather, ADMI 

M S.'s profile image
M S. 
rating
2 years ago

Went there to have tooth pulled. Only gave me consult. I felt like I was at car dealer. They kept trying to get me to get dentures, their insurance, bridge. I only wanted tooth pulled 

Business response:

I am very sorry to hear this. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI 

Erin B.'s profile image
Erin B. 
rating
3 years ago

I had two teeth left that needed to come out and get new dentures. Well I thought it would be a wonderful experience at first because everyone was so nice, the office was clean and updated. But I was quickly remedied of that thought. After they took my remaining teeth they scheduled me for an appointment to get the denture process started. They scanned my mouth and told me if that worked out I wouldn't need to come back for a wax bite but set that appointment up just in case. Well they called me a day or two before that appo... read more

Business response:

I'm really sorry to hear this, Erin. We will share this feedback with the Customer Service team, so concerns can be addressed with your local office. - Krista, ADMI 

Caitlin R.'s profile image
Caitlin R. 
rating
3 years ago

I would not go here. I recently switched jobs and had dental insurance that only Aspen Dental would take and I was in a bind because my back molar was in pain and I knew it was chipped. At first glance, the place seems great. Clean, organized, updated technology. I had an appointment for 10:00am. At 10:45 I was finally seen and they took me for an absurd amount of x-rays. I'm pretty sure she did 24 individual X-rays, and the poor assistant, I gagged on each one because they kept the bite in there so long. Next I was ta... read more

Business response:

I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI 

Frequently asked questions about Aspen Dental - White Marsh, MD

How is Aspen Dental - White Marsh, MD rated?

Aspen Dental - White Marsh, MD has a 4.1 star rating with 413 reviews. 

When is Aspen Dental - White Marsh, MD open?

Aspen Dental - White Marsh, MD is closed now. It will open tomorrow at 8:30 a.m.