Berman Skin Institute | Medical & Cosmetic Dermatology

THAO N. 

on Birdeye

2 years ago

Thank you! 

Guy S. 

on Birdeye

2 years ago

It was great dr lily and her staff are very professional 

Pradatta P. 

on Birdeye

a year ago

Today, I had a very disappointing experience at the Berman Skin Institute in Pleasanton. My daughter had an appointment last week, and the doctor advised us to schedule a follow-up this week if her condition did not improve. Following the doctor's advice, I booked an appointment for today. We arrived 15 minutes early, and after being shown to a room and having pictures taken, a staff member informed me that our insurance only covers a follow-up two weeks after the initial appointment. This was shocking and frustrating, as I... read more

Ana R. 

on Birdeye

a year ago

This facility is concerned with making money and pushes cosmetic procedures. Their staff is rude and miscommunicates information re insurance, billing, and follow up. For example, I saw them in November 2023 and was told I'd be provided a copy of my receipt for co-payment by mail. It was never received. I conveyed that I would need on-going prescription renewals for a topical medication I've had for over 20 years. When it was time for my refill in April 2024, I was told I had to be seen again before they would refill, wh... read more

Mary P. 

on Birdeye

2 years ago

Front desk was not friendly nor personable. She was a thin lady with black hair. She is not a doctor nor RN. She was rude. Went to the Pleasanton office Monday around 1pm.