Blue Science

Mitchell M 

on BBB

3 months ago

******** job on very expensive construction project. Then no f/up on fixing problems they created. Always have excuses for why a problem occurs or why they cant fix it. We are so sorry if we didn't meet expectations for this customer. We have fixed the customers' concerns on this project and been in communication with them throughout the process. We take customer concerns very seriously and always want to resolve any issues! 

Mitchell M 

on BBB

4 months ago

******** job on very expensive construction project. Then no f/up on fixing problems they created. Always have excuses for why a problem occurs or why they cant fix it. 

Jake D 

on BBB

a year ago

Stay away: expensive, unreliable, and do not do what they are supposed to. When my salt cell was showing a 0 (!) level of salt, the service manager was, with a straight face, telling me that the problem is with the equipment. He dared me to take a water sample to a pool store and check it, which I did. Guess what: the salt level was at zero. This is one of many episodes of my dealings with "Blue Science." 

Jamie C. 

on BBB

a year ago

We hired Blue Science to do a resurfacing of our pool. 15 months later, there is rust from exposed rebar. The warranty protects them and they have no obligation to repair. I wish I spent $20k elsewhere. 

Eric L 

on BBB

2 years ago

I've spent countless hours with Blue Science constantly following up to beg them to deliver the service I pay for. Multiple times the technician lied and said they cleaned the pool, but in fact they never even showed up at the house. 50% of the time they don't even vacuum, brush walls, or empty skimmer baskets. Terrible service. TERRIBLE. 

Shayne C 

on BBB

3 years ago

Just a disclaimer, I'm not sure which Blue Science outlet I used. However, it's definitely Blue Science. I was having problems with my former maintenance company and decided to get another. I just THOUGHT I was having problems before. I hired this company in April, '22 and specifically wanted them to do repairs to the equipment because the valves were not doing what they are supposed to do. This company charged me close to $3,000 and never fixed the problem. Honestly, I don't know if they did anything at all. The problem I h... read more

Abby S 

on BBB

3 years ago

This is the worse pool company in Dallas. We hired them for several months and had issues almost each week. The technicians would either not show, or not do the full cleaning service and even left our vacuum and fountain turned off... it gets worse. We have toddlers in our home so we have installed safety pool fences. The technicians for this company are clueless and sloppy they left our fences wide open more than THREE times. That is a huge hazard for families with babies. We fired them 

Jerry I 

on BBB

3 years ago

This company IS the worse pool company in the DFW area! They left our pool green for a week with tree stuff in it. We asked them to fix the problem but they ignored us for a week! This is Friday and still waiting!! Be warned! 

Jodi P 

on BBB

3 years ago

This is quite possibly the worst pool service I've ever experienced. For some reason I have given them opportunity after opportunity to make right of all the screwup's that they have done and yet they keep screwing up. It's just not hard to service a pool, yet they have figured out how to master that. They have damaged my gate, which has yet to be fixed, after arguing with me it wasn't their fault, when in fact I have the text messages from the technician who admits he damaged it. Then they claim to clean my filter, and afte... read more