This profile has been claimed by the business owner or representative.
Bluebird Care Cambridge & South Cambs
About this business
Location details
East & West Suites, Avro House, 49 Lancaster Way, ELY, CB6 3NW, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We are pleased with the care given on the social level that is needed. The Bluebird ladies are very sociable and easy to get along with. The timing is sometimes a bit out but that is OK, they have to get here and traffic, etc can be a problem. They are easy to chat with and good company.
Business response:
Thank you so much for your kind words and for taking the time to leave a review. At Bluebird Care, we pride ourselves on providing the level of home care that we would want for our own loved ones. We have passed your kind comments on to our care and office teams, on behalf of all of the team it is a pleasure to continue to support you. We wish you all the best.
My dad and mum have been with Bluebird Care recently in the last few months. Bluebird visit every morning and evening. Also at lunchtime at weekends. They both get on well with all the staff who visit. The carers are efficient, caring and kind.
Business response:
Thank you so much for your kind words and this wonderful review. At Bluebird Care, we pride ourselves on providing the level of home care that we would want for our own loved ones. I am so pleased you and your parents have had such a positive experience. We have passed your kind comments on to our care and office teams, on behalf of all of the team it is a pleasure to support your parents.
We employed Bluebird Care to help our father back in April 2022. Thank goodness! They have been wonderful throughout, providing gentle, loving care for Dad for his last months. Ensuring he was as comfortable as possible and that the family were always kept informed of how he was doing and if he needed anything additional. It was sometimes a really difficult situation for the team as Dad was at times quite unwell but they were always cheerful and professional. As a family, they all meant the world to us. Thanks go to all of t... read more
Business response:
Thank you for your wonderful review. We are always striving to be the very best at what we do, and this feedback is so valuable to us. We have passed your kind words onto our care team who helped to support your dad. On behalf of the team, it was an absolute pleasure to support your dad. We wish you and your family all the best.
We have been very happy with Bluebird. The carers were cheerful and positive - always careful and gentle. My mother, who was sore and anxious, quickly began to look forward to their visits and enjoyed them, and she became comfortable again and much more confident. She hated being dependent and ill in her extreme old age. The kindness and care of Bluebird's carers turned her experience around and gave her positive pleasure and relaxation. The quality of care she received really did transform the final year of her life. I shou... read more
Business response:
Thank you so much for the lovely review. We are always striving to be the very best at what we do, and this feedback is so valuable to us. On behalf of all the team, it has been an absolute pleasure in supporting your mother, and we hope for the very best for you all in the future. Take care.
My sister and I were apprehensive about using carers for our mother. We had an unsuccessful experience with a live-in carer so did not know how this would work out. All of the team at Bluebird alongside the deputy manager were so helpful, professional and respectful. Any issues were clearly and quickly communicated which gave us peace of mind. Our mums quality of life has been improved by Bluebird and for that, we will always be very grateful. Thank you to all the team xx
We have been using care from Bluebird Care for many years looking after my Mum who is now 100 years of age. During the past few weeks, my mother has been very poorly and Bluebird has added additional visits to help her over these past few weeks. She has now made a partial recovery but is very grateful for the care she is receiving. Bluebird Care contact me whenever there is a problem or a concern with my Mum so I can live life knowing that if there is anything to worry about I will be contacted immediately. Bluebird is a ver... read more
Having met a wide range of care staff during my many years as a Community Nurse, I was nervous about employing carers for Mum. But I needn't have worried: from my first contact with Bluebird's office to the final visit from a carer, I was most impressed with the service. During the few weeks she was on the books before needing full-time Residential care, Mum found the carers to be kind, efficient and flexible. I was kept informed of any problems and the staff stepped in when I had to ask for additional visits at the end of t... read more
Business response:
Dear Rachel, thank you for leaving such a wonderful review. We’ll be sure to pass your comments on to our team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
A fantastic service, from the carers that attend to mum to the team that we talk with when we need to amend something. We have used other local companies that just don’t compare, Bluebird Care Cambridge and South Cambs are professional and always support us all as a family. Just the best.
Business response:
Thank you for leaving such a wonderful review. We’ll be sure to pass your comments on to our team. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day.
Having used several care companies, this is the best one for Cambridge in my view. Office staff are organised, professional and responsive. Care staff engage with those they are caring for, work hard and arrive on time. They may seem simple and obvious things but this can lack in many care providers in my previous experience. This is a difficult job done well. I would happily recommend this care company and will be using them again.
Business response:
Thank you for taking the time to complete this review and for the praise and recognition for both the office and field teams. It is fantastic to hear that the focus we have on delivering the "little things" and ensuring every customer is supported in an individual and personalised way is more than just words but is the ethos and culture of Bluebird Care Cambridge. Thank you for the opportunity to continue supporting your family.
Frequently asked questions about Bluebird Care Cambridge & South Cambs
How is Bluebird Care Cambridge & South Cambs rated?
Bluebird Care Cambridge & South Cambs has a 4.6 star rating with 30 reviews.
When is Bluebird Care Cambridge & South Cambs open?
Bluebird Care Cambridge & South Cambs is closed now. It will open on Monday at 8:30 a.m.