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Blueriiot Smart Water Analyzer
About this business
Great if works but lots of time it comes up with an error or incomplete test data. Definitely not worth the money.
The app does not connect to the device. The service department does not answer phone calls and the chat function just tells me to check the manual. Device beeps but will not connect via Bluetooth to any device. Obviously the developer doesn't read as I have tried to connect with the chat and they cant help. There is an issue with your app both on Android and apple
Business response:
Hello, we apologize for the inconvenience. I suggest you to contact us via our chatbot on our website blueriiot.com or directly from the app thanks to the "Support" button so we can find a solution together. Kind regards.
The app does not connect to the device. The service department does not answer phone calls and the chat function just tells me to check the manual. Device beeps but will not connect via Bluetooth to any device
Blue Connect Plus, Worked well for first nine months then stopped taking automatic measurements, permanently says "Network connectivity down" same message for 10 months, unit exchanged but same message.
Business response:
Hello, we apologize for the inconvenience. I suggest you to contact us via our chatbot on our website blueriiot.com or directly from the app thanks to the "Support" button so we can find a solution together. Kind regards.
Cant load measurments anymore. Keeps saying 'error loading data' but I got a reading the morning???
Business response:
Hello, we are aware of this bug and it will be solved soon. Thank you for your understanding.
I don't receive any notifications. Even if set to every measurement.
Business response:
Hello, please contact us through our chatbot on our website or directly from the app to solve your issue. Kind regards.
DONT BUY ONE OF THESE AS THERE IS NO AFTER MARKET SERVICE WHATSOEVER. YOU WILL BE LOSING YOUR MI EY AFTER A YEAR OR SO. This product worked really well for about 12 months. Then it simply stopped talking to the app. I think this occurred d after an app upgrade. I have had no help whatsoever from my reseller and the company has not returned any of my emails. It has now been 4 months and after paying a good amount of money for the blue connect it is completely useless.
Business response:
Hello, we have an efficient after-sales service which answers you within 24 hours. Have you tried contacting us through our support? Support can be found on our website blueriiot.com at the bottom of the page in the footer, just click on Help. I advise you to contact us and we will find a solution together.
Total waste of money This is advertised to work in all pools, but those with a salt chrolinator return sensor errors unless you pay more for a gold sensor. The Sigfox connection does not work, but you can pay more to get a Wi-Fi extender. I hope I can get a refund. As an update, Astral replaced my Blue Connect with a Blue Connect Plus, so the probe is working now. Unfortunately the Sigfox connection is very flakey.
Business response:
Dear David, Please contact us trough the application (parameters -> assistance) or by visiting our website so that we can work on solving your issues. Best regards, Riiot Labs
Bluetooth stopped working after 2 and a half weeks and Sigfox connection never worked reliably. No way to get support. Paid for the Plus subscription and received 1 measurement every 2 days at best during the time it worked, even though my area appears to have coverage on the Sigfox website. Update: Fluidra replaced the faulty unit - no issues since then.
Business response:
Hi Bobby, Did you resolved your issues ? Our assistance (in-app & online) is at your disposal to help you. UPDATE : thanks for your reply and update ! Enjoy Blue Connect Best, Riiot Labs
Frequently asked questions about Blueriiot Smart Water Analyzer
How is Blueriiot Smart Water Analyzer rated?
Blueriiot Smart Water Analyzer has a 3.4 star rating with 74 reviews.
When is Blueriiot Smart Water Analyzer open?
Blueriiot Smart Water Analyzer is open now. It will close at 6:00 p.m.