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BRU Burger Bar Carmel
- Carmel, IN
About this business
Location details
12901 Old Meridian St, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
had reservation for bar seating at 6. nothing was available. waited 20 minutes and then ask for any table. drinks took a long time to come. food was great.
Business response:
Hi there! I'd like to personally apologize for your visit experience with us. Unfortunately, it seems that we dropped the ball and we would like to deeply apologize. If you could please email me at brucarmel@crgdining.com , I'd love to see how I can make things better.
We still had to wait about 30 minutes for our table even with the reservation. Food and service were great but there wasn’t ketchup or salt and pepper on the table and we had to wait after we got our food to ask for them and then wait to get them. I wished they were either in the table or the server ask after delivering food if we’d want it before walking away.
Business response:
Thank you for providing your feedback and letting us know about this issue, Amy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your dining experience with us. Please get in touch with us on (317) 975-0033 and we'd be happy to hear how we can do better. Our deepest apologies, BRU Burger Bar Carmel
I don’t like that they pay the bill at the table on little handheld devices. It’s awkward when tipping, and your forced to use one of the percentages they allocate on the machine. Other than that, we had a great time.
Food and service was solid as usual. A bit loud in the bar. Service solid as usual.
Business response:
Thank you so much for taking the time to leave us this review, Dale. We look forward to seeing you again soon!
There was a delay in getting our food to us, but the management apologized several times & gave us free appetizer. It was handled to our satisfaction & we will go back.
Business response:
Thank you so much Edward. We really appreciate you taking the time out to share your experience with us. See you again soon! Cheers, BRU Burger Bar Carmel
We always enjoy great burgers. Good place for kids too
We feel this is the best location. The manager is wonderful. The staff is kind. Great job !
Miss this place. Higher rating and dining frequency if you bring back Coke products
As always, a great dining experience. Appreciated the manager stopping by our table to check on us.
Frequently asked questions about BRU Burger Bar Carmel
How is BRU Burger Bar Carmel rated?
BRU Burger Bar Carmel has a 4.5 star rating with 4,997 reviews.
When is BRU Burger Bar Carmel open?
BRU Burger Bar Carmel is closed now. It will open at 11:00 a.m.