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Cary Florist
- Florists
- Cary, NC
About this business
Location details
100 Parkthrough St, Cary, NC, 27511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
UPDATE AFTER BUSINESS UPDATE! Having the business reach out and feel that sending an unsolicited email and "gift certificate" and them feeling that this "apology tour" makes everything ok and a reason to BLAST their response in FULL in an updated Yelp review shows how out of touch this business owner/manager is.
I bought flowers for my girlfriend on the 27th of May for her birthday on the 28th of May on they claim to have same delivery but I asked them to deliver them on the 28th and the info was correct but my girlfriend has yet to receive them and I e-mailed them on Monday if I don't hear anything by the end of the week not only will this be the last time but I will never ever deal with this flower shop again and my girlfriend was pretty disappointed she didn't receive them yet and she kept reminding me about and both of us are pr... read more
I have had these people refuse to do arrangements twice now when I have ordered them through my local florist. They don't even tell us, they just don't do the arrangement.
Business response:
Hi Lynda-- First and foremost, we'd like to apologize for your experience; We hold ourselves to a very high standard of customer service, and clearly this isn't it. I've spoken with our general manager, and I believe we've figured out what happened here. Unfortunately, we were unable to find any of your information in our system; We believe that it is possible that you may have used a different flower service, who tried to route your order through our store. At the time, we were likely at capacity for wire orders, due t... read more
I've never gone to a florist before but I didn't like this place. I ordered two items online one week prior to pick up however, when I came to pick up the items only one was ready. The people in the shop had me wait for about 20min as they looked for the other item before realizing it had never been made and then asking me to return in an hour so they could make it. I understand it was a busy weekend and everyone was very apologetic but this exact same experience also happened to my friend. Additionally, I was not given a re... read more
Business response:
Eliza, first of all, I am so very sorry for your inconvenience. Our staff works very hard to provide the best service and quality possible and we clearly dropped the ball this time. I am embarrassed and I would like to sincerely apologize for your experience. We made a mistake which rarely happens, but unfortunately, we should have handled things differently for you. Would you be so kind as to send a private message on Yelp or email me at kevintheflorist@gmail.com with your full name and contact phone number so that I can tr... read more
I ordered flowers via the North Raleigh website. I selected the 8 to 2 time frame and submitted my order after filling out everything else needed. Since this was the first time EVER using this website, I had no idea that North Raleigh and Cary Florist were pretty much one in the same. Well, at 12:44 pm, I called the store to see if it was delivered. I was told no, there is a deliver before 4 on the order because there was no time on the order. I said I entered 8 to 2 and my husband gets off at 3. I was told that his woul... read more
I just used Cary Florist for my wedding flowers last month. The people there are friendly and they are able to provide beautiful arrangements; however, my experience causes me to caution others who do not wish to be negativity surprised on their wedding day. I received an e-mail from Cary Florist a couple of days before my wedding saying that many of the flowers they ordered for my arrangements did not ship to them in time. They promised to replace with flowers that matched my colors. They brought my bouquet and bridesmaids... read more
Although the flowers were pretty they were nothing like what I ordered. I paid extra for the deluxe arrangement and I question if that's what was delivered. It was much smaller than was depicted and the colors weren't even close. For $109.00 they should at least be in the ballpark, or they should call and give the option of choosing something else. Very disappointed.
Business response:
Cindy L: We really hope you see this, as we would love to talk with you about this order. We searched and searched and do not find you in our system at all with a flower order. We never want anyone to feel disappointed, dissatisfied or shorted by our product. We urge you to call our store at 919-694-1600 and ask for Janice, the owner. She will jump at the chance to talk with you and see what happened and how we can help you or make right anything we did wrong. Please call. Thank you so much for at least writing so we could k... read more
Frequently asked questions about Cary Florist
How is Cary Florist rated?
Cary Florist has a 4.7 star rating with 382 reviews.
When is Cary Florist open?
Cary Florist is closed now. It will open tomorrow at 9:00 a.m.