Central Kia of Plano

Name: Central Kia of Plano
Address: 3401 N Central Expy, Plano, TX, 75023, US
Telephone: (469) 513-8410
Price range: $$
Rating: 4.9

4.9

★★

3917 reviews

|Automotive|Plano, TX 75023 United States

3401 N Central Expy, Plano, TX 75023 United States

(469) 513-8410

https://www.centralkia.com/

Car Dealers, Used Car Dealers

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Specialties Whether you are looking for a Kia, or a pre-owned car or truck, Central Kia is here to help. We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. The staff at Central Kia will help you find the Kia vehicle you want. We offer a searchable online inventory of new in stock Kia cars, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Kia or quality used car that you have been searching for. We are conveniently located at 3401 N Central Expressway. The entire staff at Central Kia looks forward to serving you!

4.9

★★

3,917 reviews

5★3,673

4★179

3★55

2★0

1★0

10 reviews have no rating

Reviews(976)

Google Reviews(2941)

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Apache64sis on DealerRater

★★

11 years ago

We walked into the dealership two minutes before closing with an interest in only looking at vehicles available for sale. Even though the remaining staff were interested in going home after a long day at work, they remained and visited with my son and me about what our needs were and vowed to put us into a vehicle regardless of how late they needed to stay. Around 10:00 p.m. my son and I mentioned that we were hungry as we had not had dinner. The fleet manager, Bryan Jackson, had an employee take our orders for hamburgers and purchased take-out dinner for us at his expense. At 11:20 p.m., we closed on the purchase of a certified-used Kia Optima and left the dealership as the janitorial staff was in the midst of cleaning the showroom. I typically get very stressed and impatient during the purchase of a vehicle but I have to say that this was the most pleasant experience I have ever encountered. All of the staff were pleasant, amusing, personable and make us feel as though we were the only customers. Which at that time of night, we were the only customers! I will certainly be back in the future to purchase another vehicle from the Central Kia team!!

Business Response:

We'd like to thank you for taking the time to tell us about your wonderful experience. Bryan and Stewart are great assets to our team. They will be thrilled to know you had such a enjoyable time with them. We here at Central Kia of Plano aim to provide our guests with 100% customer satisfaction and we are proud that we could meet that goal with you. Please let us know if we can do anything else for you. Remember to follow us on Facebook and Twitter to be eligible for our exclusive special offers. Facebook:https://www.facebook.com/newcentralkia Twitter:https://twitter.com/#!/theNEWCentral Regards, Marcus Burton - GSM – Plano mburton@centralautomotive.com

badgeheart on DealerRater

★★

11 years ago

This dealership seemed to go out of it's way to get me a great vehicle and a great deal. Marcus bent over backward to work this up for me and I can never thank him enough. Meanwhile Bryan went the extra mile to ensure that I was moving along as quick as possible and when it came time to sign the final papers was good enough to come to my home, explain everything to my wife, and made sure everything got done. Central Kia now has a customer for life and I'll go there before anywhere else as well as let everyone know what a good deal and customer service you get at Central KIA.

Business Response:

We would truly like to thank you for writing this outstanding review. We are thrilled to hear that Marcus and Bryan went above and beyond to provide exceptional customer service for you. Thank you for choosing Central Kia of Plano and we look forward to seeing you again! Be sure to like us on Facebook and Twitter to see our exclusive specials for our followers. Facebook:https://www.facebook.com/newcentralkia Twitter:https://twitter.com/#!/theNEWCentral Regards, Marcus Burton - GSM – Plano mburton@centralautomotive.com

kpotter88 on DealerRater

★★

11 years ago

I purchased a pre owned Kia Sportage here two weeks ago but was in a terrible car accident due to a drunk driver that ran a red light. My car was totaled and Bryan Bauer and Stewart in the financing department did an AMAZING job helping not only get me into a new car, but they helped me work through all the kinks, answer questions and made me feel like an appreciated and valued customer. I would recommend this dealership to ANYONE! I loved my experience.

Business Response:

We are terribly sorry to hear about your accident and hope that you are okay. Thank you for taking the time to share your kind words with us. We aim to give our customers the most enjoyable buying experience possible and we are so glad you've found this value in us. Please let us know if there is anything else we can do for you. Don't forget to follow us on Facebook and Twitter to check out our exclusive deals. Facebook:https://www.facebook.com/newcentralkia Twitter:https://twitter.com/#!/theNEWCentral Regards, Marcus Burton - GSM – Plano mburton@centralautomotive.com

rmcdonald on DealerRater

★★

11 years ago

Good dealership. I had the opportunity to browse models on the floor by myself before being approached by a salesperson. This allowed me to look at the model I was interested in on my own without feeling rushed. Bryan was laid back and answered all of my questions. No pressure experience.

Business Response:

Thank you for taking the time to let us know how we're doing. A goal of ours is to give our customers a stress-free and helpful experience at our dealership and we are glad to have reached that goal with you. Thank you for choosing Central Kia Plano. Visit us on Facebook and Twitter to take advantage of our great deals. Facebook:https://www.facebook.com/newcentralkia Twitter:https://twitter.com/#!/theNEWCentral Regards, Marcus Burton - GSM – Plano mburton@centralautomotive.com

JamesLaskowski on DealerRater

★★

11 years ago

Bryan was exceptionally friendly, outgoing and knowledgable. He had me and my partner at ease as soon as we met him. He was honest and up front with his negotiations and number crunching. He didn't seem like the typical "pull a fast one and take advantage of the customer" type salesman that one expects to have when they buy a car. He had an answer to most of my questions, and found someone who did know the answers when he wasn't sure. I completely respected that. He was courteous and upbeat and made the who experience fun and very enjoyable. I will encourage my friends and neighbors who are looking for a car to go find Bryan at Central Kia of Plano.

Business Response:

Your kind words mean a lot to us. Bryan will be thrilled to know you've spoken so highly of him. We strive to have 100% customer satisfaction in all aspects of our dealership and are happy that you found that to be true. We look forward to seeing you friends and neighbors in the future. Remember to follow us on Facebook and Twitter for specials going on now. Facebook:https://www.facebook.com/newcentralkia Twitter:https://twitter.com/#!/theNEWCentral Regards, Marcus Burton - GSM – Plano mburton@centralautomotive.com

lbrcar3 on DealerRater

★★

11 years ago

Well Byran Jackson just went above and beyond the call of duty to make my sisters and I happy in the vehicle we wanted!!! He worked hard to get us a Kia Soul in the color and style we wanted and most importantly at a price we could afford!!! After looking around for almost two weeks for the perfect car we stopped looking when we talked to Bryan!! When we were waiting for all the paper work to go through everyone was sssooo friendly, we had a wonderful car buying time!!! I would recommend this dealership to anyone & everyone. If you don't have a car, then walk, run or take the bus to Central Kai of Plano today......

Business Response:

We would like to extend our most sincere gratitude to you for writing and letting us know how we are doing. Bryan is a great asset to our team and he will be thrilled to hear that he assisted in making you and your sisters happy with your vehicle. Overall we are extremely happy to hear that your experience with us was a positive one. Don't forget to follow us on Facebook and Twitter to view our current specials! Facebook:https://www.facebook.com/newcentralkia Twitter:https://twitter.com/#!/theNEWCentral Regards, Marcus Burton - GSM – Plano mburton@centralautomotive.com

jim gaskey on DealerRater

★★

11 years ago

The people that I dealt with Bryan and Ernest were great! They were helpful, friendly, courteous, and very professional. They were able to answer any and all questions about my new car purchase.

Business Response:

Hello Jim, It is very important to us that our associates are friendly, helpful, and provide excellent customer service, so it is great to hear that you recognized that. Bryan and Ernest always want the best for their customers and we are glad that they were able to help answer any questions you may have had. If you need anything else, please don't hesitate to contact us. Remember to follow us on Facebook and Twitter for some great specials. Facebook:https://www.facebook.com/newcentralkia Twitter:https://twitter.com/#!/theNEWCentral Regards, Marcus Burton - GSM – Plano mburton@centralautomotive.com

BellaSeesStars on DealerRater

★★

11 years ago

I wanted a specific color and options on a 2012 Soul, but I couldn't find any in the DFW area by searching dealer sites. One dealership e-mailed me numerous times, trying to get me to come in, even though he confirmed he didn't have what I wanted. James Bowers at Central Kia went a step further. He looked into what was due to arrive at their dealership and discovered that what I wanted was coming in within a few days. I had an extremely pleasant experience working with him, Bryan Bauer, and Steve in finance as I made arrangements to buy the vehicle. I believe Bryan Jackson helped as well. Every employee in the dealership was friendly and helpful. My car arrived sooner than expected and it was even better than I hoped. After the sale was done, I met with Lawrence Curry when I picked up the car, and I had a nice conversation with him about my experience with Central Kia. I had purchased my previous vehicle there in 2008, when the dealership was under different management. The experience back then was much different from this time. One thing I immediately noticed was that the salesmen weren't standing around on the front steps like vultures. Inside, everything was clean and open...unlike 3 years before when all the sales cubicles were in the middle of the showroom floor. Steve worked hard to get the best deal for me, which was even better than the pre-approved offer I came in with. That was much different from 2008 when the finance manager told me to lie about what I earned when the finance company called the next day (I didn't, but I did tell on him). I have already recommended Central Kia to several friends. The ONLY thing they could've done better was give me a giant dancing hamster. (And if you're thinking about getting a Soul, buy one! I traded in an '07 Mustang and love how the Soul is roomier, rides smoother, has better visibility, and will definitely get better mileage.)

Business Response:

Congratulations on your Kia Soul! We love to hear back from our customers, so thank you for writing this awesome review. We are always trying to excel in customer service and it is great that our staff upheld this standard with you. We greatly appreciate you recommending us to your friends, and we look forward to seeing them in the future. Be sure to follow us on Facebook and Twitter to see what exclusive deals we have going on. Facebook:https://www.facebook.com/newcentralkia Twitter:https://twitter.com/#!/theNEWCentral Regards, Marcus Burton - GSM – Plano mburton@centralautomotive.com

woniiee on DealerRater

★★

11 years ago

We had a bunch of issues with other dealerships.. then we found this one and talk to the sales manager and he told us to come in then we talked it out and they were really nice enough to help us. they give you the word and they make it happen. the price is extremely fair and perfect! all the employee's and sales associates were very friendly and nice. they actually take time to help you out. "TRUELY". if you are suffering from dealerships with bad experience definately go in to central kia of plano tx and they will fix everything they could ! MUST GO SEE

Business Response:

We appreciate you writing this wonderful feedback. It is great to hear that Lawrence and Norman made a positive impression on you. Our staff is constantly aiming for exceptional customer satisfaction so they will be thrilled to hear they have provided you with a great experience at our dealership. We appreciate the recommendation. Follow us on Facebook and Twitter to see our current exclusive specials. Facebook:https://www.facebook.com/newcentralkia Twitter:https://twitter.com/#!/theNEWCentral Regards, Marcus Burton - GSM – Plano mburton@centralautomotive.com