.png)
This profile has been claimed by the business owner or representative.
Charter Senior Living of Stepping Stone Falls
- Assisted Living Facilities
- Flint, MI
About this business
Location details
4444 West Court St, Flint, MI, 48532, United States
Get directions
Watch out! The agreement Homewood Village - Brookdale made with my family when we brought my mom here was a signed addendum. Now that my mom is sick and in hospice, they ignore the agreement and add to our grief with thousands of dollars in extra charges. What a slippery sales tactic. How can this be a caring facility when they treat people this way.
THIS place looks good on the outside, The only thing I can say good about this place is that they do activities there. They DO NOT ASSIST RESIDENT WITH ADL'S even if you pay the extra for them to do so. It says when you rent they put residents laundry away, but they do not. My mother's laundry is just dumped in a basket in her room, when it is put away, it is not hung up or put is proper the proper place, it is dumped in a closet on a shelf. They are supposed to assist my mother with bathing, twice a week, but they do not he... read more
Not a good place. Saw lots of patching on the walls, ripped screens, damaged windows. Memory care is dark and depressing. They seem disorganized there.
Business response:
Thank you for your feedback! At Landings of Genesee Valley, we are always looking for ways we can improve. Please feel free to let us know more about your experience with our community at [removed].
[Removed]. Opportunists that capitalize on families when they are vulnerable. Administration puts on a great act that they care when they are trying to sell you on the place, but as soon as they have your money the "caring" is over. Pathetic administration.
Unfortunately our experience with Brookdale Genesee Valley has not been a good one. The staff need better training, and better supervision. It feels like a lot of the time he is just left alone instead of receiving the care that we are paying for. He isn't bathed as often as he should be, he doesn't receive assistance getting dressed, and his sheets are changed only very rarely. The place looks nice enough, and the food seems good, so maybe it would be a good place for someone who needs less help, but it hasn't been a good s... read more
Less than one week in the place and services that were promised have not been given. Have not gotten answers to questions we have. Was not told weekends were a bad time to move in. The place seems to be understaffed everyday but especially on the weekends.
Rude and selfish care associates that do not have any training. This place is a disgrace and a black hole for your life's savings. DO NOT let anyone you care about live here.
Frequently asked questions about Charter Senior Living of Stepping Stone Falls
How is Charter Senior Living of Stepping Stone Falls rated?
Charter Senior Living of Stepping Stone Falls has a 4.3 star rating with 179 reviews.
When is Charter Senior Living of Stepping Stone Falls open?
Charter Senior Living of Stepping Stone Falls is open now. It is open 24/7.