Chuck Easter of Mutual of Omaha Mortgage

Kathleen D M. 

Verified by Mutual of Omaha Mortgage

7 years ago

We started this process with Scott, we called me several times a day at the beginning. Then I didn't hear anything from him. I had to email Emily, once she got involved everything went very smoothly. I thought Scott was very unprofessional by not at least responding back and letting us know he was no longer handling our refinance. But in the end it all went well, thank you for caring! 

Silena M D. 

Verified by Mutual of Omaha Mortgage

a year ago

First I don't know who Chuck is. But Marc disappeared on me through out the entire process. I started this to do 4 things and was told I could, I got 1 of the 4. Communication is horrible. 

Mark L. 

Verified by Mutual of Omaha Mortgage

4 years ago

I don't recall a Chuck Easter. That said, Anthony was great however the entire process was unusually long and really decreased the value of the experience. This was not Tony's fault at all - or Alissa's. It's the adjusting list of required documents. 

Kristin O. 

Verified by Mutual of Omaha Mortgage

5 years ago

It took 4 months to get my refi completed. The representative I mainly worked with, Caitlyn was new and dropped the ball several times. I had to supply every pay stub for 4 months for me and my husband, as well as 4 months of bank statements and business P&Ls because it took so long for your team to get their act together. In the end, the notary you chose no showed for our first appointment and our second appointment forgot to have us sign 3 documents! Unbelievable. Terrible service. 

David H. 

Verified by Mutual of Omaha Mortgage

5 years ago

Complicated by Covid-19, the process seemed to lurch along with a tremedous amount of paper work,scanning, signatures, emails and phone calls. We understand that these are extenuating circumstances, but it felt very inefficient and drawn out. In the end, the gentleman that conducted the closing at our house, who facilitated the notarizing and signing did a great job . 

Christina Z. 

Verified by Mutual of Omaha Mortgage

5 years ago

The process length was not communicated and therefore really frustrating. 

David L L. 

Verified by Mutual of Omaha Mortgage

6 years ago

This survey is the first I have heard from Chuck Easter. He was not active in the pursuit of this loan, so I cannot give a rating. 

Travis R G. 

Verified by Mutual of Omaha Mortgage

6 years ago

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Michael F. 

Verified by Mutual of Omaha Mortgage

6 years ago

My application was submitted in early April. I was promised a closing the first week of May. I returned any necessary paperwork within 24 hours. Weeks would go by to review one piece of paper and I was told that chuck could not contact underwriting because it was against policy. I didn’t close until June 1 st. Then was not funded until 4 pm on Thursday June 6 only after I had to contact and ask where the funds were!!! . I will never use or refer anyone to your company. Plain lazy!