Agents pick up the phone quickly no waiting,
Kausha is great very experienced and gave me 20% off on a business class ticket to London.
Tried to buy tickets to Florida, she answered quickly but couldn't give me a discount over the published price.
I bought from her anyway,, she is so experienced and good.
Business response:
Thank you very much for your review. Hope to see you again!
Beata is remarkably persistent and effective while remaining polite, utterly reliable, and true to her word.
Business response:
Hi, Mr.. Thanks for your review. Glad to hear you had a great experience.
This review is not so much about Cook Travel (which seems fine) bur rather about one of its agents, Beata Lubitz. She is our agent there, and has served us in many instances with invariable professionalism (and good humor). We will most certainly take advantage of her talents again in future; we strongly recommend that others do likewise.
Business response:
Thanks for the stellar review, Mr..
We have had the good fortune to use the services of Beata L***** at Cook Travel. She has shown herself to be extremely competent and responsive with various of our reservations- and she is a pleasure to work with. We will certainly take advantage of her talents for our future travel arrangements; we recommend her most highly.
On a recent trip to Argentina Francis at Cook Travel gave us incredible service. 1. He got us a great price on our plane ticket. 2. When we had an airline cancellation he responded to our needs exceptionally quickly and found us another seat on a plane that the airline in person would not give us! Having Cook Travel and Francis on my side got me home! I know I sound like a fake ad. I’m not. I am just very thankful for his extremely quick response and great service. I can’t say enough!!!
Business response:
Thanks so much for taking time out of your day to leave us a review.
Cook Travel and its employees did a great job scheduling our trip to England, then when things got tough with COVID-19, they arranged for business class refunds, without any deductions. Great Service and were very quick to answer questions, sort out flights and do just what they advertise. Will use them again for sure when we are free to fly over The Pond!
Francis is wonderful. He has an absolutely amazing follow through. Responds quickly! Shows pride in his work! Enjoy working with him!
I have dealt with numerous travel companies but Cook Travel is the most efficient and professional so far in handling our needs, specifically Francis T** who processed our transactions. I’d definitely recommend this company to my family and friends.
Francis is the best! Answers questions immediately wherever you are in the world. Helpful in getting the best prices and suggestions to make flights as comfortable. Francis is so good and always tries to obtain the best possible price on Business class.
Google reviews (244)