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Country Crest Senior Living
- Assisted Living Facilities
- Oroville, CA
About this business
Location details
55 Concordia Ln, Oroville, CA, 95966, United States
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My Husband and I recently put his Mother in Law into this community. She has been there for 3 months and we are thrilled with Pacifica Country Crest. We toured around 7 buildings all together in Butte County and found Pacifica Country Crest to be by far the best in accomodations, price, staff and food. We eat with her at least once a week and are so pleased with the restaurant they have. The community is rather small, so it has a complete family feel to it. The staff is incredible and treat my Mother in Law just like their o... read more
Business response:
EmilyRose, thank you for leaving this detailed feedback about your experience with Pacifica Senior Living Country Crest. We are very proud of our community and the level of care we provide! We foster an atmosphere of acceptance and warmth in our community. Our staff genuinely cares for all our residents and their families. We hope to see you around and would love the opportunity to shake your hand and say thank you in person. We have a Facebook page that we share our daily activities to, its a fun way to see what your mom in... read more
Beautiful community, outstanding staff, great prices for the room size. We looked around at a lot of the options in the area, and Pacifica Country Crest was by far the best option for our Mother. We are more than satisfied with our decesion, and so is our Mother.
Business response:
Hi, your wonderful feedback and rating mean a lot to us.
Overall they've done a very good job here so far. I'd give them 5s across the board, its a very clean and nice looking facility, the staff have all been very friendly, and the services they provide here are good. The only issues I've noticed is that they had issues with transportation for a while when one of their buses broke down, and it took them quite a while to get it repaired. This caused some issues with scheduling appointments and off-site errands.
Business response:
W S, thanks for your praise and kind comments about our team.
If you have dementia they will keep medicating you until you are a zombie and just stay quiet. They are too understaffed to help anyone. I would NOT recommend them at all.
Where do I start very pleasant environment. To much rotating staff day shift vs night shift. No one keeps track or relays info to next shift. Not enough dementia patients occupied or active need more PT programs. However, better than some other local communities.
Business response:
We are disappointed to hear that you did not have a more positive experience with us at Pacifica Senior Living Country Crest. We would like an opportunity to make this up to you. If you are willing, please reach out to us at [removed] so we can work towards a resolution.
Please DON'T fall for their lies! If you have dementia, you are evicted.....end of story! [removed] They DO NOT have a memory ward and they do not care about your Legacy, your dignity, or you as a person. You deal with everything ALONE as your family looks to move you after your eviction notice! [removed]
Business response:
We are sorry to hear that you feel this way. We value our residents and families are constantly striving to make our community as enjoyable and comfortable as possible. If you'd like, please contact us to discuss your review. Warm regards, Pacifica Senior Living Country Crest, [removed]
Frequently asked questions about Country Crest Senior Living
How is Country Crest Senior Living rated?
Country Crest Senior Living has a 4.7 star rating with 173 reviews.
When is Country Crest Senior Living open?
Country Crest Senior Living is open now. It is open 24/7.