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DaBella
- Contractors
- Westborough, MA
About this business
Location details
110 Turnpike Rd, Suite 108, Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Never did receive the Life Time warranty in writing as a promise.
The subcontractor installers were great but their customer service sucks.
Business response:
"Hi there! We really appreciate your feedback, and have taken it to our customer care manager for review. If you have any questions or concerns or would like to talk with a member of our team to further discuss this, please give us a call. Have a great day!"
DaBella's name is on our contract. However, a family of well-meaning Hondurans, only one of which could speak some English, did the work. The roof looked ok, until I started to look closely at the workmanship. Our chimney is damaged, there are places (looking at the roof) in the upstairs you can see daylight, the skylight was poorly installed, twice, there are places where the metal trim on the porch roof is not nailed down (I have pictures, it fell off), the new sheathing should be inspected by DaBella for missed alignment ... read more
The customer service was horrible. Not real happy with the looks. The Valley flashing was not installed correctly have to have them come out and they cut it with tin snips didn't look good. Also in the front of my house when it rains the water skips right over the rain gutter onto my porch and then floods my garage with all the extra rain that should be going in the gutter.
Business response:
"Our goal is to have every installation go as easily as possible for our customers. With any home improvement project there is a chance for the unexpected to happen. When that does we work with you to find a solution. We'll have our general manager contact you to see what our options are. Thank you for your feedback."
The only bad thing is that the works that came to work on my house didn't speak any English and I had to find someone that could speak to them.
Business response:
"Thank you for that feedback! We usually have our customers contact our office for questions and communications, but we see how this could be helpful. Thank you!"
I feel I should have been given time to get some estimates, made it sound like they are the only ones with gaf but found there are others in area that use the gaf. Felt I could have gotten a better bid with someone else. The roof looks ok but due to cold they say it does not look fully flat and not curled. Workers did not talk much and worked, got it done in 2 days before the rain, left some of the stuff they moved out of place, not sure can find my lights posts they left in the ground when pulled out, already had lost one m... read more
Business response:
"Hi Joyce, Thank you for the review and feedback! We want to make sure everything was left the way we found them or better. If that wasn't the case, please call 503-431-2814. Thank you."
They broke my front porch light did not report it to me. They did at least clean up the mess but still I'm the one that has to have a new light installed.
Business response:
"We're so sorry about that, Michael. Please enjoy that awesome new roof and let us know if you have any other questions at 844-XXXX. Thank you!"
The quality of the work and the materials was excellent. The process for getting to that point was not so much. After waiting 6 weeks for the roofing crew to do the install they didn't show up on the the scheduled day. No call, no notification. After contacting the company we were informed that they changed the install date. This happened three times. Communication is not DaBella's strong suit. If you want a high quality roof and don't mind a long wait and poor communication, this could be the company for you.... read more
Business response:
"Thank you for raising your concerns. This is great feedback that we'll use to improve on our follow up communications with homeowners. Thanks again."
Signed the contracts and loan paperwork in September of 2017. STILL waiting for the job to be complete. Windows took forever to arrive and one had a broken glass. Windows did not have the full screen that I paid for. Broken glass replaced finally last week. Still waiting on the screens. Yup 1 FEBUARY 2018! REVE is a organization that sub-contacts everything out to local contractors. REVE communication to said contractors appears to be just as bad as their communication to the customer. Initial the window and roof sales peopl... read more
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.5 star rating with 1,165 reviews.
When is DaBella open?
DaBella is open now. It will close at 9:00 p.m.