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DaBella

4.6

About this business

Location details

3999 Englewood Ave, #202, Yakima, WA, 98902, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 5:00 p.m.
SunClosed
4.61,182 reviews
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Terry Z.'s profile image
Terry Z. 
8 years ago

We hired them October 16th, 2017. Today is January 7th, 2018 To date NO WORK has been done. I have asked for a refund of my deposit. The only time I have heard from them is after an email asking what is going on. 

Business response:

"Hello, I apologize for the frustration but I am glad we were able to discuss your concerns and get everything resolved, take care." 

Emily C.'s profile image
Emily C. 
8 years ago

We had our roof replaced and part of the siding on our house replaced in late October/early November. Most importantly, our gutters were severely damaged as part of the roof job and my husband and I have called DaBella a dozen times over the last 4 weeks. We have been told the gutter crew would call us, and told the gutter crew would come out on the coming Saturday, but no one shows up and no one calls back. I keep calling the office back and they have no idea what I’m talking about. My gutters are cracked and spraying wat... read more

Charles B.'s profile image
Charles B. 
8 years ago

They don't do like they say 

Teresa C.'s profile image
Teresa C. 
8 years ago

DaBella is great to work with, however, their follow up service is lacking and their pricing was above industry standards. 

David M.'s profile image
David M. 
8 years ago

I signed a contract to have them replace my roof and made a down payment, but the work was never done. I called three times during the six-weeks' window for the roof to be replaced and each time was told someone "would call by the end of the business day" and in each time no one ever called. No work was begun, much less finished. I am now out over $9,000 and have nothing to show for it. The salesman is a smooth talker and his promises and the contract sounded good; I looked forward to a new roof, but instead just got a ... read more

Marlene H.'s profile image
Marlene H. 
8 years ago

The sales guys have You write a review before the work is even completed to get an additional discount. So at first my initial response was a five star, because the sales part went quite well (I thought). I was having them redo my gutters even though that was not originally what I had them come out to give me an estimate for. My old ones were Working fine they just definitely needed new paint. Need to paint the gutters and call it good , but By having a professional company do my gutters, it would be a better idea since it i... read more

Lawrence K.'s profile image
Lawrence K. 
9 years ago

Communication is terrible. Calls are not returned. They use sub contractors . Left the work site messy, and took weeks to get their excess material picked up. 

Michael H.'s profile image
Michael H. 
9 years ago

THEY WERE UNORGANIZED AND UNRESPONSIVE TO INQUIRES . It took a number of phone calls to finally just to get them to acknowledge that they had my job. After over four weeks the got around to measuring the roof after my demanding the do something. 

Business response:

"Congratulations on your brand new roof! While we apologize for the frustration you had with our standard operating procedures, please be assured that our procedures are in place to best serve our customers. At the time of your initial call, your contract had not yet been released to the production department, and therefore they did not have record of it at the time. And as our install team were calling the "best number to call" as requested on the contract, they had been speaking to your spouse with the updates. Also, as yo... read more

Jeff B.'s profile image
Jeff B. 
9 years ago

Get other estimates first! High pressure sales tactic used (fell for it), a second estimate after signing with DaBella, was 30% less than my cost using the same product, warranty etc., a difference of $4,200. I also have tar stains on my siding from the roof removal that I will need to remove, plus I spent a couple hours cleaning up roof staples from my driveway and street so my neighbors and myself wouldn't get flat tires; these were supposed to be collected by the contractor with a magnet. 

Frequently asked questions about DaBella

How is DaBella rated?

DaBella has a 4.6 star rating with 1,182 reviews. 

When is DaBella open?

DaBella is closed now. It will open at 7:00 a.m.