This profile has been claimed by the business owner or representative.
DaBella
- Contractors
- Idaho Falls, ID
About this business
Location details
970 Pier View Dr, Suite B, Idaho Falls, ID, 83402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
While the siding on my house looks great and the install green did a good job overall the company left a bad taste in my mouth with its lack of communication form the office about when the crew would show up and start working. I also didn’t appreciate them working on house through the weekend. After they completed the siding the left and said a dumpster would be delivered so they could clean up the trash but it’s been about a week and the trash is still there with no information about when they’ll be back to clean it up.
My issues very poor communication, inhome sales told me 3 weeks out * 10/24 , then found out they won't even look at your project without a deposit. So deposit was made 11/8 order and supplies didn't get processed or ordered until 2 days later 11/10. I received notice on 11/17 they received my material and just started working on my project, which they say should take 3 1/2 weeks to get it built-up. So they won't have it ready to install until 12/? Next is I don't even have an install date, so thats another 3 weeks out, so I... read more
There was a total lack of communication. Project was two months overdue. We had to have areas redone and porches leaked with the first rain.
Never did receive the Life Time warranty in writing as a promise.
The subcontractor installers were great but their customer service sucks.
Business response:
"Hi there! We really appreciate your feedback, and have taken it to our customer care manager for review. If you have any questions or concerns or would like to talk with a member of our team to further discuss this, please give us a call. Have a great day!"
DaBella's name is on our contract. However, a family of well-meaning Hondurans, only one of which could speak some English, did the work. The roof looked ok, until I started to look closely at the workmanship. Our chimney is damaged, there are places (looking at the roof) in the upstairs you can see daylight, the skylight was poorly installed, twice, there are places where the metal trim on the porch roof is not nailed down (I have pictures, it fell off), the new sheathing should be inspected by DaBella for missed alignment ... read more
The customer service was horrible. Not real happy with the looks. The Valley flashing was not installed correctly have to have them come out and they cut it with tin snips didn't look good. Also in the front of my house when it rains the water skips right over the rain gutter onto my porch and then floods my garage with all the extra rain that should be going in the gutter.
Business response:
"Our goal is to have every installation go as easily as possible for our customers. With any home improvement project there is a chance for the unexpected to happen. When that does we work with you to find a solution. We'll have our general manager contact you to see what our options are. Thank you for your feedback."
The quality of the work and the materials was excellent. The process for getting to that point was not so much. After waiting 6 weeks for the roofing crew to do the install they didn't show up on the the scheduled day. No call, no notification. After contacting the company we were informed that they changed the install date. This happened three times. Communication is not DaBella's strong suit. If you want a high quality roof and don't mind a long wait and poor communication, this could be the company for you.... read more
Business response:
"Thank you for raising your concerns. This is great feedback that we'll use to improve on our follow up communications with homeowners. Thanks again."
Signed the contracts and loan paperwork in September of 2017. STILL waiting for the job to be complete. Windows took forever to arrive and one had a broken glass. Windows did not have the full screen that I paid for. Broken glass replaced finally last week. Still waiting on the screens. Yup 1 FEBUARY 2018! REVE is a organization that sub-contacts everything out to local contractors. REVE communication to said contractors appears to be just as bad as their communication to the customer. Initial the window and roof sales peopl... read more
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.4 star rating with 1,548 reviews.
When is DaBella open?
DaBella is closed now. It will open on Monday at 7:00 a.m.