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Dave's Hot Chicken

4.4

About this business

Location details

2066 Yonge St, Toronto, ON, M4S 2A3, Canada

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WeekdayScheduleStatus
Mon11:00 a.m. to 11:00 p.m.
Tue11:00 a.m. to 11:00 p.m.
Wed11:00 a.m. to 11:00 p.m.
Thu11:00 a.m. to Midnight
Fri11:00 a.m. to Midnight
Sat11:00 a.m. to Midnight
Sun11:00 a.m. to 11:00 p.m.
4.41,764 reviews
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Mitchell V.'s profile image
Mitchell V. 
rating
2 years ago

My recent experience with Dave's Hot Chicken left me frustrated and disappointed. The inconveniences began with the rejection of cash as payment, a decision that seemed inconvenient and inflexible. When attempting to place an order over the phone, the insistence on using the app for pickup added another layer of difficulty. It's disheartening when employees appear unaware of the potential consequences of these corporate decisions, especially in light of the push towards automation. Perhaps once they are out of the job, they ... read more

Business response:

We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at https://tellusdirect.com/dhc -Julie 

Heather D.'s profile image
Heather D. 
rating
2 years ago

Ordered through Uber Eats. Order was missing items. Called the number on the receipt and after 5 minutes listening to a ringing phone I gave up. No one answered No way to get my order fixed Terrible service!!! 

Business response:

Hi Heather, We are very sorry about this experience. Our guests are very important to us and we know we can do better. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at https://tellusdirect.com/dhc so we can make this up to you. -Julie 

Aaron F.'s profile image
Aaron F. 
rating
3 years ago

I was as mildly disappointed in the quality of chicken and the fries were far too salty to enjoy, but by far the biggest disappointment was walking in and waiting 5-6 mins beneath the 'pickup' sign before giving up and walking over to the server. Even when the server wasn't serving anyone else she didn't make any attempt to check if I needed any help - eventually I got my food and of course it was cold at this point. It seems the staff don't want to even be there, and to me that says a lot about the company. I will not be vi... read more

Business response:

I am so sorry that you didn't enjoy your meal! We certainly strive to ensure every guest loves their experience with us. I would love to know a little more about your experience, and hopefully get a second opportunity to impress! Would you be willing to connect with us at https://tellusdirect.com/dhc so we can make this up to you? -Julie 

Kent M.'s profile image
Kent M. 
rating
3 years ago

This is a far cry from what I expected from this establishment that is said to be famous for their hot chicken. I ordered 2 combos and a poutine for pickup, however the order was missing my cheese fries, and the chicken while juicy lacked seasoning. The hot and xtra hot were closer to bland and mild. Their take on a poutine was laughable with nacho cheese and gravy. A sauce on sauce situation barely saved by the chicken. 

Business response:

Blah! I am so sorry!! We can do way better! Would you be willing to connect with us at https://tellusdirect.com/dhc so we can get a second chance at earning those extra three stars? -Julie 

Robert D.'s profile image
Robert D. 
rating
3 years ago

They are called Dave's hot chicken for a reason ! they do not have mild other than in name only !I ordered a mild slider but had no taste buds after the 1st bite-would certainly hate to try anything spicier than that they've got another three levels above mild I believe. 

Business response:

Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at https://tellusdirect.com/dhc so we can get a second chance to impress you? -Julie 

Jamie H.'s profile image
Jamie H. 
rating
3 years ago

The branding and packaging is on point and while branding is good at bringing customers in the first time, the food is what keeps them coming back. Let's just say that I won't be coming back. Despite the chicken being heavily seasoned, it was extremely bland. There wasn't much depth to the flavour. The sauce that came with the combo was also very bland. It was plain and creamy. The fries were good, but when the only other side is plain white wonder bread, there's really nothing that can save this meal. 

Business response:

We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at https://tellusdirect.com/dhc so we can get a second chance to impress you? -Julie 

Allen B.'s profile image
Allen B. 
rating
3 years ago

I was charged twice for my order last Sunday and was told that they could not process refunds at that location. I was asked to send 'head office' a request to have the money credited to my account on Monday. Sent messages through their website on Sunday, Monday and Tuesday. Crickets. Call the store on Wednesday and was promised it would be refunded. Got a call from the Parkdale store today offering a refund if I would travel across the city to their store. It is 'the only way' they can fix their mistake. Incredibly ridiculou... read more

Business response:

Hey Allen, We're very sorry about this expereince. We would liek to try and resolve this for you. Please connect with us at https://tellusdirect.com/dhc -Julie 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 4.4 star rating with 1,764 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is open now. It will close tomorrow at 12:00 a.m.