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Dave's Hot Chicken
- Chicken Shop
- Lewisville, TX
About this business
Location details
724 W Main St , #500, Lewisville, TX, 75067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 11:00 p.m. | |
| Tue | 10:30 a.m. to 11:00 p.m. | |
| Wed | 10:30 a.m. to 11:00 p.m. | |
| Thu | 10:30 a.m. to 11:00 p.m. | |
| Fri | 10:30 a.m. to Midnight | |
| Sat | 10:30 a.m. to Midnight | |
| Sun | 10:30 a.m. to 11:00 p.m. |
Our food wasn't even warm. Idk how much earlier it was cooked or not fully cooked or just sitting out but it was cool. The restaurant was filled with smoke like something had burnt. We had placed our order online and when we picked it up through the window, we were just given empty cups and we had to ask if we needed to get off to fill them up and they said yes. Went to the fountains and all the drinks were empty. Had to ask them to gives us bottled drinks in place of. Kinda stinks, we were hopeful about having a Dave's so c... read more
Business response:
Sorry to hear about your experience. We want to earn those extra stars. Help us improve at dhcfeedback.com. Thank you.
$8+ for a trash shake at this location. Chocolate shake is not creamy in texture. It's icy and you can taste ice with every sip. Gross.
Business response:
It seems we fell short during your visit and we are so sorry for your experiece. If you have a minute, would you mind connecting with us at dhcfeedback.com ? We would like another chance to hopfully change your mind and impress you
We typically go to the Dave's off Preston but Lewisville is closer so we swung by for dinner. The 3 employees were standing in the back talking about a Starbucks order and after 3 to 5 minutes one guy came out and the other 2 left. They clearly saw us. With just one person working the entire restaurant it took 20 minutes for our 2 orders to come out. Fries were fine, but the chicken tasted like it was cooked in old oil. It had a burnt flavor to it but it was not burnt. Please also remove the tip option when paying, I o... read more
Business response:
Thank you for taking the time to share your feedback regarding your recent visit to Dave's Hot Chicken. We apologize for any inconvenience or dissatisfaction you may have encountered. Your satisfaction is our top priority, and we would appreciate the chance to make things right. Please visit dhcfeedback.com so we can better understand your concerns and work towards earning those extra stars. We appreciate your support!
After grand opening. Service takes for ever 20 minutes to get food. Portion size seems smaller.
Business response:
We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at dhcfeedback.com and we will make this right
Food was flavorless. $20 for a meal and they chicken was bland greasy and anticlimactic very disappointing
Business response:
That’s not the experience we want you to have! If you’re open to giving us another shot, we’d love to make it right.
We were excited about trying Dave's Hot chicken and we pulled up in front and saw an employee behind the counter picking his nose and touching his mouth then proceeded to handle food and then touched the register. This was so off- putting that we decided that we were not going to eat here.
Business response:
We’re extremely sorry to hear about this unacceptable observation. This is a serious concern that we’ll address with the team immediately to ensure proper hygiene standards are upheld. Please visit dhcfeedback.com so we can gather more details and take the necessary steps to address this.
Massively understaffed! Restaurant is dirty, no napkins etc do better! Dave's in Irving and McKinney is way better!
Business response:
We’re sorry to hear about the issues with staffing, cleanliness, and supplies during your visit. This isn’t the standard we strive for, and we’ll address these concerns with the team. Please visit dhcfeedback.com so we can follow up and work to improve your experience.
Food was fine and staff was polite, however my to-go order took nearly 45 minutes to get, and there were a good dozen other customers all waiting on there food. Either they need better or more kitchen staff, 45 minutes for a fast food order is rough since every other Dave's locations takes maybe 10 minutes.
Business response:
We’re disappointed to hear that your experience wasn’t up to par. Our aim is always to provide a memorable visit, and we apologize for not meeting that expectation. If you’d like to share more details with us, please reach out at dhcfeedback.com. We’d love the chance to make things right.
Waited 45 mins for 3 sliders and fries. Lady at the counter was inattentive and kind of rude. No hair net being worn by the girl preparing the food. Will definitely continue to make the drive to the one in Plano.
Business response:
Thanks for bringing this to our attention. It’s clear we need to do better. If you could get in touch with us at http://dhcfeedback.com, we'd welcome the chance to make it up to you.
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.3 star rating with 389 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is closed now. It will open at 10:30 a.m.