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David's Bridal
- Bridal
- Woodbridge, VA
About this business
Location details
Potomac Festival I, 14403 Potomac Mills Rd, Woodbridge, VA, 22192, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
The service lacked a lot to be desired. The stylist did nothing but carry the dresses to the dressing room. We found several dresses to try on in a variety of price ranges. We got them out of the bags and put them back in when we were finished with no assistance. We found our own belts and bling with no assistance. We pulled shoes ourself. She pulled a couple of veils and brought them out and clipped 2 of the dresses. We pulled a few dresses from the clearance $99 rack with a sign clearly above the rack. We found j... read more
Business response:
Hello Shellie, we are saddened to see that you were not happy with our services in store. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. Thank you, DBI.
RecommendedJanet was wonderful. She helped me find the right dress in my budget! Everyone there was great! Thank you for being part of my journey 💓
Buyer beware. David's Bridal doesn't care about their customers. My granddaughter's mother purchased all of her bridesmaid dresses and her wedding gown at David's Bridal. The initial purchase was stressful enough (They didn't give her things she had paid for - like her bustle). Then, tragically, after she took her dress home their house burned to the ground. They made it out in the middle of the night with their lives and the pajamas on their backs. Insurance will only pay for a portion of the dress; and not in time for the... read more
A month wait for a dress. Okay, but wrong size. No time to get the proper one sent,though. You can't order dresses using pants size, either. Then why did my bride show up with a trumpet crinoline for a ball room skirt ? You guys are buying into a woman's special day, have you no pride ? And, dang. $10.95 for the bag ?? For real ???
Business response:
Hello Terry, thank you for your feedback. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
The ladies at this David’s bridal do nothing to help brides with stressful situations. Crappy attitudes and they make you feel like they’re being bothered. Hire better customer service reps who actually understand what this day means to your customers, or better yet stop over scheduling appointments and making brides and their bridesmaids do most of the work... what’s the point of making an appointment with a “consultant” when it’s actually find who you can and place an order... and then they don’t even take measurements? Th... read more
Business response:
Hello Holli-Rae, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTNBrittianyD. in the subject line. I will be sure to share your experie... read more
I had an absolutely horrible experience on Saturday, March 3rd at the Woodbridge, VA location. I had made 2 appointments weeks in advance to be able to take my bridesmaids and myself dress shopping for my wedding. When I first arrived they were severely backed up and told us to start looking at dresses. By the time we finally received an associate to help us my bridesmaids had already picked dresses and were waiting to try them on. We had to once again wait for fitting rooms because there were so many people there and al... read more
Business response:
Hello Alicia, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN BrittianyD. in the subject line. I will be sure to share your experienc... read more
Worst bridal shopping experience I've ever had. The space was awful--no privacy and tripping over other groups trying on dresses. The consultant, while very nice, was working with at least four other groups as well as ours during our appointment so was not available for assistance, questions, etc. Finally, I understand offering floor samples as "discounted clearance," but I don't understand offering dresses for sale with tears that cannot be repaired (e.g,, holes in the lace, not on seams, large holes in the veils, etc.),... read more
Business response:
Hello MaryAnn, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
Business response:
Hello Nevin, Hi ! Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn:BrittianyD) if you would like to share more of your experience. Thank you, BrittianyD.
Went to another David’s bridal was not impressed so I went to the Woodbridge location just for my bridesmaids and they were marvelous. They even accepted us without an appointment. So in about a week or so I will be making my appointment to go get my dress.
Business response:
Hi Tanika, we are so sorry to hear that your time at a different location was disappointing. We are so happy to hear that our Woodbridge team was able to turn that around for you. We can't wait to have you back! Best, BrittianyD.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.5 star rating with 2,271 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.