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David's Bridal
- Bridal
- Maple Grove, MN
About this business
Location details
Arbor Lakes Shopping Center, 12965 Elm Creek Boulevard, Maple Grove, MN, 55369, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
David's Bridal (Richfield, Mn) has THE WORST customer service I have ever come into contact with after spending thousands of dollars in their store. They sent my bridesmaid a faulty dress and when we brought it back in, instead of fixing the problem they said we can have 10% off one of the "try on used" dresses in the store in a size that was too big. Then they said we would have to alter it... Why would anyone accept 10% off a dress that you've paid full price for a new one in the correct size... they must think we are stu... read more
Business response:
Hello, Brandie we are very sorry you had this type of experience in our store. We just need some additional information so we can follow up and look into this further. What is the best phone number to reach you? What is the style number of the dress? This is very concerning to hear. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity ple... read more
The alterations to my brides maids dress was more then the dress itself and when I came in to pick it up there was a weird arrow in a white crayon which was not there previously granted the staff did what they could to get it for me however I should not have had to come into this issue I will take my business elsewhere in the future! Not worth the money and time I invested into this dress!
Business response:
Hello Elizabeth. We are sorry to hear that our alterations costs were not what you were expecting. We at David's Bridal try to stay competitively priced so that we can best suit the needs to our guests. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. Best wishes, April B.
I would NEVER recommend this place to anyone!!! It was absolutely terrible! This location deserved every awful comment you got sorry to say, but we did not enjoy our experience in any way.
Business response:
Hello Shayna, thank you for sharing your feedback, we are so sorry that we did not provide you with the “once in a lifetime” experience you deserved . We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com with ATTN Cierra S in the subject line. Thank you, Cierra S.
Business response:
Hello Raija, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn April B). Best wishes. April B.
The absolute WORST customer service I've ever received at any place of business. Do NOT give them your business.
Business response:
Hello, Miranda we are very sorry you had this type of experience in our store. We just need some additional information so we can follow up and look into this further. What location did you visit? Do you know the name of the associate? Also what is the best phone number to reach you? This is very concerning to hear. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing ... read more
This store is a joke. We had a appointment first thing in the morning. They shoved all of the other people who were trying on dresses in the same crowded location in the store. There was not even enough seats for the people who were helping pick my dress. You couldn't even open a fitting room door without hitting the door of the person in the next fitting room. They had two consultants with about 7 people trying on dresses. They were running all over the place like a chicken with its head cut off. I felt like they only care... read more
Business response:
Hello Krista, We are so sorry to hear about your experience when visiting our Maple Grove location. We strive to provide great customer service and would love to be able to improve your previous experience. If you would like, please email us at dbcares@dbi.com Attn: Jill K. to assist you further. Thank you, Jill K.
Absolute joke. Even with an appointment, the Maple Grove location had one sales associate jumping between three parties all looking for wedding gowns. They managed to shove 3 seperate families into one tiny hallway with not nearly enough chairs for everyone to sit. One scattered sales associate jumped between all 3 brides without giving anyone the attention they deserved while there were at least 5 other associates standing at the front of the store, doing nothing. Terrible service. A bride shouldn't have to be standing in... read more
Business response:
Hello Britt, I would like to deeply apologize for the service you received on recent visit to your store. Our number one goal at David's Bridal is to provide all of our guests with a memorable experience, and unfortunately we did not provide that for you. I would like to have someone from our management team reach out to you so we can rectify this. Please email me at dbcares@dbi.com (Attn: Kristen) with your contact information so that we can do so. I hope that you give us the opportunity to restore your trust in David’s Bri... read more
I was not impressed with my experience at the Maple Grove location when buying my bridesmaid dress. The girl helping me and placing my order was not very friendly. She honestly seemed like she didn't like her job. And I'm disappointed with the lack of care in packaging my dress to be shipped to me. The tape was BARELY holding the box closed. It took no effort to remove the tape. Glad my dress didn't fall out!
BEYOND pissed!!!!! I (stupidly) got 2 brides maids dresses from here that do not fit. I called 3x last week to make sure I could at the very least exchange one of them. So I made an appointment today (live an hour away and had to get sitter n all) to find out when I get here, they won't exchange either dress. Waste of my time and money!!!!!!!!!!!!
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 4,923 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.