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David's Bridal
- Bridal
- Edmonton, AB
About this business
Location details
10185 13 Ave NW, Edmonton, AB, T6N 0B6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Our recent visit to David’s Bridal (South Common) on April 9, 2022 for sizing for alterations for the Bride and two Bridesmaids was the most horrific fiasco we have ever encountered. M(Bride) purchased the dress she fell in love with back in January and was assured by the staff any alterations could absolutely be done without changing the look of the dress. Our main concern was that M is not a small chested person so we questioned the type of support she would need. We were assured taping and she would even show us how to d... read more
Business response:
Hello Wendy, this is not the type of service we expect to provide for any of our guests. We would love the chance to talk with the bride further to address these concerns. Please have her contact us at dbcares@dbi.com (Subject Attn. City/Store Location) Thank you. DBI.
I was honestly so excited to go to Davids Bridal as I loved their selection online when picking store. I would NOT recommend this store to anyone. When my group arrived it was like we didn't have an appointment as the staff were so unorganized but yet there was 4 people standing around. We walked around and picked out dresses, our consultant said hi to us but she was too preoccupied with her other appointment as they double book all appointments. The consultant was USELESS. My pregnant bridesmaid had to do me up ever time... read more
Business response:
Hello Cora, our management team has recieved the email sent yesterday. Please respond to the latest email response so a member of our team can contact you today to discuss your store experience. Thank you, DBI.
This was my first bridal dress store experience. We walked in, we were greeted at the door and signed in for our appointment. They checked us off some list and stared at us until we asked what we were supposed to do, they didn’t answer us so we just walked in. We walked around aimlessly for about 15 minutes, until our consultant, Faith greeted us. She would only let us pick 3 dresses at a time, none of which were the ones she had that I liked online. She brought us to the dressing room opened the door and disappeared. My m... read more
Business response:
Hello Natasha, we are sorry that your visit with us did not meet your expectations. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. To discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn.City/Store Location). Thank you. DBI.
I came in today to look for my wedding dress. I am from out of town and when I got there 10 minutes before my appointment I asked to use the washroom but was told they are not for customers and to try walking across the parking lot to 5 Guys to see if I could use theirs. The associate did not listen to me when I said what size I am then the appointment ended with me trying on a shorter dress. When I told the associate it was too short and my guests would be able to see my bum when I bend over her response was “but it has poc... read more
Business response:
Hello Amanda, we cannot apologize enough for the service you received during your recent visit with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. We will be sure to address this with our team. For further assistance please do not hesitate to reach us at dbcares@dbi.com (attn: city/location). Thank you, DBI.
This store is a joke. I highly recommend avoiding it all costs if you want to have a smooth experience. The first time we went there, as soon as I told the staff (Jody) that I had already purchased a wedding dress elsewhere and would not be getting it altered there, her demeanour changed entirely. I tried on several wedding dresses there as a potential 2nd dress to change into later in the night. This was right at the height of COVID, and I had my mother and 2 bridesmaids with me, so they had been helping zip up and get out ... read more
Business response:
Hello Alexandra, we cannot apologize enough for the negative experience you had from our team. At David's Bridal we always want to create memorable uplifting experience for all our guest and we are sorry that was not your experience at our Edmonton location. Our team will be reaching out to the appropriate parties to address these concerns. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn:City/Store Location). Thank you. DBI.
where do I even begin... I have 6 bridesmaids, 2 dresses were fine, 1 dress had to be reordered twice because it was the wrong size. 1 dress had to be reordered because it was the wrong colour. 1 dress (maid of honor - which they had her as mother of the bride) was sent the wrong dress entirly. my dress had to be reordered because of the size, plus I think it was just off the rack because the embellishments were all coming off and there were threads everywhere. when my dress finally came in I made sure to try it on and have ... read more
Absolute worst customer service I have ever encountered! Person who called regarding pick up of my dress was rude, inconsiderate, and extremely miserable. I would not recommend buying from this store! I have sent an email.. I hope to receive a response.
I am looking to emailing someone regarding dissatisfied services I do not live in Edmonton so emailing the correct person to fix the problem I figure that would be easier then taking to staff who’s hands are tied
Business response:
Hello Jewels, for further assistance please email us at dbcares@dbi.com (Attn: Edmonton) with a detailed explanation of your concerns. Thank you, DBI
Ordered the wrong dresses, sent them to calgary, called and said they were in for the wrong bridesmaids (who live out of town), didn’t order 1 of my junior bridesmaid dresses , told me that sage dresses arrived when I ordered cinnamon dresses, should I go on? 0/5 would not recommend .
Business response:
Hello Danielle, we are very sorry to hear that you were disappointed with your experience. T We would love the chance to talk with you further to address these concerns. Please contact us at dbcares@dbi.com (Subject Attn. City/Store Location) Thank you. DBI.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.5 star rating with 4,501 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.