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David's Bridal Novi MI
- Bridal
- Novi, MI
About this business
Location details
43831 W Oaks Dr, West Oaks I Shopping Center, Novi, MI, 48377, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Business response:
Hello Carrie, Thank you for sharing your review. Please email us at DBCares@dbi.com(Attn:BrittianyD) if you would like to share more of your experience and let us know how we can better assist you. Thank you, BrittianyD.
I have went in there three times now. All three times I received terrible service. Even after I called the manager Jenna and complained. The first time I went I was waiting on by Kayla. She was very rude, left us alone most of the time and only showed me three gowns. I told her I wanted a train and she only showed me one gown that had a train. She didn't offer me any accessories and I was barefoot. The second time I went in I tried on more gowns after calling and complaining to the manager Jenna. Anyways the girl I t... read more
Business response:
Hello Chrissy, we cannot apologize enough that you feel as though our team was pushy and not helpful during your recent visits with us. We want nothing more than for our customers to feel celebrated and rewarded during their time with us, and we are so disappointed to hear that was not what you received. We are looking forward to having you back in our store for a better experience. Please let us know if there is anything else we can assist you with. Thank you, BrittianyD.
Two stars because our stylist wasn't nearly as rude as the front of store staff. "Appointments are highly recommended, but I guess we can try to fit you in" in an empty store that only unlocked the doors five minutes prior.
Incredibly rude staff. Our questions seemed like an inconvenience to staff. Our consultant disappeared after bringing us sample styles, didn't offer to help any of us in/out of dresses. Will not be bringing my business back here.
rude sales staff called spoke with manager she didn't seam to care about anything didn't matter that we were unhappy with the service they provided wedding are supposed to be special I'll drive further to not have to deal with these people I will also he calling corporate beware don't even waste your time her go somewhere else
You will never receive another penny from me. All this store cares about is making Commission. How about you actually care about the people willing to put hundreds of dollars towards dresses and accessories. You measured me and my bridesmaids all wrong making us order bigger so you would make money off ripping us off even more in Alterations. You never bothered to mention at any point my color was going to be discounted-a week after i was in there. Your sale associates aren't informed and after picking out the bridesmaid dre... read more
We had an awful experience here. Arrived 2 minutes late for our appointment but still waited 15 for our consultant, then they switched us to a different consultant and she did not help my cousin (the bride) at all. She helped her into one dress and then disappeared, I ended up helping her into 5 other dresses myself. Then the consultant came back and told me how to properly put the dresses back on the hangers. The bride also described the type of dresses that she was interested in and did not give her any dresses that were r... read more
Manager (didn't catch her name but I will when I pick my things up) was EXTREMELY rude. Very snotty. And very disrespectful. The consultants are all amazing and helped me out so much. I have had two appointments at the Novi Michigan location and each time the same manager is working. 15 minutes into today's appointment she was trying to rush me and my girls out of there. My first appointment she made all of my girls and family move and stand because she was "using the fitting rooms" for others but really they were being used... read more
Was not happy. The manager was very rude and made us feel rushed. Seemed to not want to deal with or do her job. Not impressed at all.
Frequently asked questions about David's Bridal Novi MI
How is David's Bridal Novi MI rated?
David's Bridal Novi MI has a 4.6 star rating with 4,475 reviews.
When is David's Bridal Novi MI open?
David's Bridal Novi MI is closed now. It will open at 9:00 a.m.