David's Bridal Syracuse NY

Name: David's Bridal Syracuse NY
Address: 3133 Erie Blvd E, Syracuse, NY, 13214, US
Telephone: (315) 445-0237
Price range: $$
Rating: 4.8

4.8

★★

3018 reviews

|Retail|Syracuse, NY 13214 United States

3133 Erie Blvd E, Syracuse, NY 13214 United States

(315) 445-0237

https://www.davidsbridal.com/stores/syracuse-ny-132141201-0109?utm_source=google&utm_medium=organic&utm_term=local&utm_content=syracuse-ny-132141201-0109&utm_campaign=websitelisting

Retail

Open now:9:00 am - 7:30 pm

About

Welcome to David's Bridal Syracuse, New York store, serving brides and special occasion customers of East Syracuse, Fayetteville, Jamesville and more. David's Bridal is the ultimate one-stop shop for wedding dresses and all your formal apparel. Our exclusive assortment of bridal gowns features a broad spectrum of silhouettes, lengths and styles, empowering you to find a unique look for your special day. Our wedding dresses, bridesmaid dresses and feminine party looks are designed in the hottest fabrics (we are loving lace!), colors and silhouettes, from trumpet dresses to ball gowns to fabulous short styles. Our sizes span from petite to plus, so every woman can walk down the aisle in the b

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4.8

★★

3,018 reviews

5★2,553

4★299

3★118

2★2

1★2

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Bianca Caiella B. review for David's Bridal Syracuse NY

Bianca Caiella B. on Birdeye

★★

2 years ago

I am writing today about one of the best customer service experiences I have ever had. My sister-in-law was to be wed on October 17, 2020. in My daughter is a junior bride’s maid that is typically a 10/12 in children’s sizes. When I ordered her dress on-line from David’s last summer, I ordered a size 16 because I had no idea what kind of growth spurt she might have. Due to Covid-19, the wedding was moved to October 2021. Needless to say, given that it would be over a year, I thought there would be no problem with the dress fitting my daughter, maybe just a couple of alterations. My daughter tried on her dress today and it was just as big on her as it was a year ago. I knew I would have to get alterations, but it seemed much more than I had originally anticipated. Being that it was over a year ago I purchased this dress, I thought I was out of luck. Either way, all I wanted was the same dress exchanged for a small size. I decided to take my daughter and head to David’s Bridal in Syracuse to see if anything could be done. When we arrived, a kind associate greeted us at the door. We explained the situation to her, and she said that we would have to speak with the store manager. Shorty after, Sonia came to the front. Knowing that we were beyond the time frame of the store policy for returns, I was not hopeful. Sonia was pleasant from the moment we met. I explained to her our situation, and she said she would see what she could do. The first thing we did was try the same dress on (different color) to determine what size was best for my daughter. It appeared that a size 8 was what she fit best in. Sonia called corporate to see if we could get a size 8 in cinnamon in time for the wedding. Unfortunately, it would not arrive on time. Sonia did not stop there. Next, she pulled up all the junior brides maids dresses in cinnamon in size 8. There was only one type of dress available. Initially, my daughter did not like the style, but Sonia and I convinced her to try on what was in the store to see if she felt different. All that was available was size 6 in the store, but my daughter tried in on anyway. Because it was a different style, the size 6 fit almost perfectly. Sonia went online to see if a size 6 in cinnamon was available in that style. Unfortunately, only size 8 was available in cinnamon. My daughter loved the dress and Sonia and I agreed that it would be easier to make alterations to a size 16 dress than an 8 dress. We went up to make the exchange at the register and suddenly, the size 8 was no longer available online. Sonia did not get discouraged, actually, she jumped right on with corporate to try to see if there was a way she could get the dress. She was on hold for about 10-15 minutes and maintained patience the entire time. Finally, she was connected with a representative who was able to help Sonia and we successfully ordered the dress. It is scheduled to arrive on August 16, (two months before the wedding!) It cost me nothing additional extra except 80 minutes of Sonia and my time. I cannot express how appreciative I was of Sonia’s patience and her amazing customer service and genuine care for my concern. She is the model of superior customer service, and I will forever be grateful to her. Thank you Sonia! With sincere gratitude, Bianca Caiella Breed

Chrissy Rose Sanford review for David's Bridal Syracuse NY

Chrissy Rose Sanford on Facebook

2 years ago

The lady Amina who did helped me with my alternations is amazing. She is so friendly and helpful, and great at her job.

Business Response:

Hi Chrissy! We are delighted to see that Amina was a wonderful help to you. Thank you for sharing your kind word with us! Best wishes, Ellice J.

K M. review for David's Bridal Syracuse NY

K M. on Birdeye

★★

2 years ago

Sonia is an angel. My daughter was slowly melting down with her bestie, searching for a formal dress for an event she thought out was weeks away and it’s.next weekend. Sonia was sweet and composed, calm and collected, diplomatic and gentle. She was an excellent listener. She deserves whatever praise comes her way, and I hope she gets a lot of it. Thank you again, Sonia, you’re an angel!

Miranda Scheel review for David's Bridal Syracuse NY

Miranda Scheel on Facebook

2 years ago

Elizabeth was absolutely amazing and knew exactly what I wanted and helped me every step of the way. I was in and out within an hour due to an amazing experience and rang the bell. I highly recommend 😊

Kelly Carpenter Marek review for David's Bridal Syracuse NY

Kelly Carpenter Marek on Facebook

2 years ago

Great customer service. Listened to what I liked and wanted . I found the perfect dress for me

Gwen Mitchell review for David's Bridal Syracuse NY

Gwen Mitchell on Facebook

2 years ago

Was fun FaceTiming with our Bride..luv her choice ...Thanks for being patient with her ...lol

Business Response:

Hi Gwen! Thank you for reaching out to share your experience with us. We are glad to hear that the bride found her gown with us! Best wishes, Ellice J.

Keena Belcastro review for David's Bridal Syracuse NY

Keena Belcastro on Facebook

2 years ago

Daejah was the absolute best!! She is so patient and really takes her time to do a beautiful job with the alterations. Her attention to detail is exceptional! She made my appointment fun and enjoyable!! I am so pleased with her work and cannot wait to see what my dresses looks like when they are done! Thank you for a great experience!! Keara was great cashing us out. She took her time to make sure everything was correct and explained the preservation kit.

Business Response:

Hi Keena! We are delighted to see that Daejah and Keara took such wonderful care of you. We appreciate your kind words and will be sure to pass them along! Best wishes, Ellice J.

Maggie Brower review for David's Bridal Syracuse NY

Maggie Brower on Facebook

2 years ago

I had a great experience! Ashley was wonderful

Business Response:

Hi Maggie! Thank you for taking the time to compliment Ashley on her service. We appreciate your kind feedback! Best wishes, Ellice J.

Rebecca Urquhart review for David's Bridal Syracuse NY

Rebecca Urquhart on Facebook

3 years ago

I am an October bride and purchased my wedding dress, bridesmaids dresses and mother of the bride dress here. I cannot speak more highly of the manager Abby. She has always gone above and beyond to make sure our experience was perfect. A special thank you to Colby, Danielle and Alexandra as they each helped my mother find the perfect dress for my wedding. It’s a breath of fresh air to have such good customer service while planning your wedding. Thank you!

Business Response:

Hi Rebecca and congratulations! Thank you so much for taking the time to share your kind words for Abby, Colby, Danielle, and Alexandra. We love to hear that our team is doing a great job assisting our guests! Best wishes, Ellice J.