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Dr. Scott Frank - North Shore Smile Surgery
- Oral Surgeons
- Buffalo Grove, IL
About this business
Location details
1411 McHenry Rd, Suite 127, Buffalo Grove, IL, 60089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been to Dr. Frank twice---the first time to have a wisdom tooth pulled and today to have another tooth pulled and an implant put in. From discussions about cost, explanation of treatment, to the procedures themselves, the care was excellent. Today's extraction was more difficult than my wisdom tooth, but I was treated with care throughout the whole surgery. Dr. Frank explained everything he was doing, and I felt like the center of attention the whole time I was there. VERY pleased!
My son was here for his wisdom teeth extraction and from the start the staff at North Shore Oral and Maxillofacial Surgery were friendly and courteous. Dr Frank, his assistants Lela and Alex explained the process and reviewed any issues with knowledge, skill, and professionalism. The receptionists were so helpful in checking and ensuring all insurance details and payments were scheduled and processed on our behalf. They provided all the post-procedure healing aids so that he was comfortable
Dr. Frank is very compassionate, knowledgeable, and professional. His staff is outstanding. I highly recommend his office!
I was told no one would help me because I had taken Prolia. Dr Frank said he would find a way. He did
caused years of pain to me! destroyed my nerves because of neglect! must get sued and shut down! corrupt office
Business response:
Thank you for your feedback. We care about our patients and their experience at our office. We would like to understand and address your concerns. Would you please provide your name and issues you had at our office so we can contact you to discuss. Thank you.
I had a very painful & traumatic experience at the hands of Dr. Frank I went in to have implants checked before putting crowns in. One of the implants had covered with tissue. I was told that I would need to be numbed and Dr Frank would have to “do it”. After it was numbed the tissue was removed- very painful. At this point I am shaking and crying. I asked for nitrous oxide. I was told by Dr Frank that there was just one step left and that I wouldn’t need it. I reluctantly let him continue. This last step was to STITCH MY GU... read more
Just went there for the first time for consultation, it took less than 10 minutes and they charged $255. That's would be ok, but the negative is that my appointment at 4:00pm. I arrived that 3:40pm and waited until 4:45pm. Wasted too much of time !
Received a phone call last week from a collection agency informing me that my college student daughter had an outstanding balance of $212 for a consultation 3-1/2 years ago. Didn't even remember visiting this place and had to look up old calendars to confirm that we went in for a possible wisdom teeth extraction consultation. I am sure that I provided them with both medical and dental insurance cards as we have both. The collection agency informed me that my daughter's credit has been nega
Business response:
Hello Ms. Day, We looked up your daughter's case from 2015 and found a record that a series of mail was sent to the address provided on her registration form several months before it went to the agency following the regular procedure. However, if you could contact us to provide further information regarding the case, we might be able to find the solutions together. Please contact our office at 847-276-2500 the soonest. Thank you.
Does not respect in network charges. Overcharged
Business response:
We do respect every plan we are in network with. We would be very happy to help you with your question regarding any bill or charge. Please contact our office at 847-276-2500 or frontdesk@smilesurgery.com.
Frequently asked questions about Dr. Scott Frank - North Shore Smile Surgery
How is Dr. Scott Frank - North Shore Smile Surgery rated?
Dr. Scott Frank - North Shore Smile Surgery has a 4.6 star rating with 1,556 reviews.
When is Dr. Scott Frank - North Shore Smile Surgery open?
Dr. Scott Frank - North Shore Smile Surgery is closed now. It will open at 8:00 a.m.