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500 N Sierra St, Reno, NV, 89503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 10:00 p.m. | |
| Tue | 11:30 a.m. to 10:00 p.m. | |
| Wed | 11:30 a.m. to 10:00 p.m. | |
| Thu | 11:30 a.m. to 10:00 p.m. | |
| Fri | 11:30 a.m. to 11:00 p.m. | |
| Sat | 11:30 a.m. to 11:00 p.m. | |
| Sun | 11:30 a.m. to 10:00 p.m. |
Situated on the second floor of the Circus Circus kept the cigarette smoke to a minimum. The food was delicious and the service was great. Here's where the bad comes in, I have never in my life paid for chips and salsa. The salsa was good there wasn't a lot of it. If you have to pay for it, I expect it to come in a container bigger than what you would put a side of salad dressing in. I'm not sure we would come again, but the food was good enough.
Based on an experience 05/17 @ 830pm; 3 stars for being *meh, just ok*. The service is the best thing about this casino restaurant. The waiters pay attention to the customers and are very much on top of taking care of the tables. It's definitely not authentic Mexican food, and is equivalent to a less tasty, sit-down Chipotle or Qdoba. The orders usually come out fast because most things are prepped, made and ready to be assembled. Careful when ordering from the menu, though. They include things on items that aren't alway... read more
Solid casino Mexican spot. We've eaten here a few times and every meal has been solid. We always start with the guac and chips which comes with 3 types of salsa's. A regular red salsa, chipotle and a verde with warm, fresh chips. The guac is solid. A decent size and is always a crowd pleaser. For dinner I've had all 3 type of fajitas and after tonight I think the shrimp has been my favorite. Tons of peppers and onions (I always ask for no gross seed oil in the skillet) and yummy grilled fresh shrimp. A few corn tortillas i... read more
I ordered the Al pastor taco meal. It was one of the worst meals I had in my life. Al pastor is marinated meat but the tacos were filled with pig fat cut in pieces and 1 1/2 pieces very small pieces of actual pork meat. It was inedible. I tried to call and complain as I had delivery and no one answered after multiple attempts.
Business response:
We sincerely apologize for the disappointing experience you had with our Al pastor taco meal. We take your feedback very seriously, particularly regarding the quality of the tacos and the concerns you raised about the filling not meeting the expected standard of properly marinated Al pastor meat. We also deeply regret that you were unable to reach us after multiple attempts to call and address your complaint following your delivery order. This is certainly not the experience we want for our customers, and we understand how f... read more
Nice large restaurant with an inviting atmosphere but otherwise, disappointing. We never really saw our server after we got seated. We had to literally get up and find a server to order, get drinks, or get refills and it took almost 30 minutes after we ordered to get just our appetizers. The restaurant only had a few tables seated so it wasn't even busy. Food was not accurate and got mixed up to our order. Took another 15 minutes before the proper food was brought out.
Business response:
We sincerely apologize for any inconvenience with service delays and food mix-ups during your recent visit to our restaurant. We understand how frustrating it must have been to have difficulty locating your server and having to get up from your table to place orders and request drink refills. The 30-minute wait time for your appetizers and the additional 15-minute delay to correct the mixed-up food order is certainly not the level of service we strive to provide our guests. Your experience matters greatly to us, and we take ... read more
Home of the $20 burrito that is brought on a large white plate with tbsp of lettuce, tomato and a little more guacamole. A little sour cream also. The thing looked naked. It also had beens inside the burrito. Should have been on plate with rice and a garnish. No chips and salsa included which is usually the draw for a sit down Mexican restaurant. Soda machine not working either. Service wasn't bad and flavor of carne asada was decent. Menu is limited for a Mexican establishment. Ambience is nice but not a date nite kind ... read more
Business response:
We apologize for falling short of your expectations during your visit. Thank you for your feedback.
I asked a guy if we could seat at the bar, two seats were open, he said sure, then a waiter said No, you have to wait in line. So I waited in line, the line never moves, so I went to find the host, she said "sure you can sit at the bar". I grabbed my friend from line and we went to sit down. The bartender was the best part about our visit! He was outstanding! I ordered the cheese enchilada's. There is no al cart menu items which means everything comes with rice and beans. I am happy it did come with rice and beans because ... read more
Business response:
Thank you for sharing your experience with us. We appreciate your feedback and will take your comments into consideration for improvement.
The service was disappointing from Kaylen we ordered a burrito without cheese but was told it didn't come with any--yet it arrived with cheese anyway, and she was told it was queso fresco, which was incorrect. We also asked for silverware and never received it, and a manager was requested but never came. The only positive was Angel, who did a great job refilling water and keeping the tables clean
Business response:
We are sorry to hear about the disappointing service you experienced with Kaylen regarding your burrito order and the issues with your requests. We understand how frustrating it must have been to receive cheese on your burrito after specifically ordering it without cheese, and then to be given incorrect information about the type of cheese. We also apologize that you never received the silverware you requested and that a manager was not available when you asked to speak with one. We truly appreciate you taking the time to re... read more
I went in around 3:30pm and sat at the bar. One of the bartenders came up and asked if I wanted water. I responded no, and told him I wanted a beer. He never asked what kind, he just walked away. A short time later a young lady came up and I ordered my beer which she brought out. I then ordered the carnitas enchiladas. They were brought out quickly. The food was good but lukewarm. Eventually she asked if I wanted another beer which I said yes. Five minutes later with no beer she is trying to find a TV station for a c... read more
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. El Jefe's Cantina
El Jefe's Cantina has a 4.6 star rating with 1,744 reviews.
El Jefe's Cantina is open now. It will close at 10:00 p.m.