This profile has been claimed by the business owner or representative.
Epiphany Dermatology
- Dermatologists
- Weldon Spring, MO
About this business
Location details
1120 Wolfrum Rd #103, Weldon Spring, MO, 63304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had a rather long wait after it appointment time.
Doctor gave contradicting information and was not helpful at all. Complete waste of a copay not to mention the 10 minute drive to office lasted longer than the doctor actually being in the exam room. Would not recommend this office and I will not be back.
Business response:
We are sorry to hear that we did not exceed your expectations. Unfortunately, there are times when a return follow-up visit is recommended and we appreciate you keeping your appointment. We are thankful that you chose to voice your patient experience. This helps us do better and be better. We hope that in the future we may be able to help with your dermatology needs.
Paid a 50 dollar copay only to be referred to another doctor because a cyst was too large to be removed. Should be asked on the phone how large the cyst was and be told then it’s too large for them to handle. Big waste of time!!
Business response:
We are sorry to hear that we did not exceed your expectations. Unfortunately, there are times that a medical concern would need continued care and or treatment with another provider, which would require another medical visit and copay. We hope that in the future we may be able to help with your dermatology needs.
Confirmed my insurance over the phone before scheduling. Was told I was all set. Biked to the office for my appointment, only to be told they don’t accept my insurance and it would be $200 out of pocket. Called headquarters and they couldn’t explain what happened. Promised a call back. Never heard from them. Very disorganized and a frustrating waste of time. Too bad companies can't be fined for wasting the little time we have on this earth.
Business response:
Mr. Carrico, Thank you for taking our call recently to discuss your patient experience at our office. We strive to do our best to serve all patients. Again, we sincerely apologize for the insurance error. We understand that you prefer to seek dermatological care elsewhere based on your experience. Take care and thank you for taking our call to discuss. This situation gave us an opportunity to educate staff.
Had an appointment to see Dr Amy Zevell. She addressed my concerns and checked all areas of concern. I now have peace of mind. Thank you to Dr Zevell and staff.
It was all great although the check in app is pretty awful
Business response:
Hi, Casey. We appreciate the kind words and are glad we could provide you with a positive experience!
I felt rush the whole appt. Felt like I couldn’t explain what I was feeling. The Dr wasn’t sure about anything going on with me so I didn’t like her.
Business response:
I apologize for your experience. We strive to put patient care at the forefront in all we do. We welcome the opportunity to discuss this situation with you and to work to resolve any concerns you have. Please give our office a call at (636) 720-3111 and ask to speak with the supervisor at your earliest convenience. Thank you
Frequently asked questions about Epiphany Dermatology
How is Epiphany Dermatology rated?
Epiphany Dermatology has a 4.7 star rating with 509 reviews.
When is Epiphany Dermatology open?
Epiphany Dermatology is closed now. It will open on Monday at 8:00 a.m.