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Epiphany Dermatology
- Dermatologists
- Riverside, MO
About this business
Location details
1805 NW Platte Rd Ste #120, Riverside, MO, 64150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 7:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No one knew why I was there! I had to pay my co pay for nothing! I am not happy…. This was ridiculous and a waste of my time and your office time!
Business response:
We regret that we did not meet your expectations and would appreciate the opportunity to discuss this matter further. Please contact our office at (816) 205-8120 and ask to speak with the Office Manager. We are committed to maintaining a high standard of patient care and value any feedback you may have.
Please change your answering service protocol. No links, no call backs. Just a live person. I was driving to appt today and had no way to tell someone I was going to be late. Then I was chastised at the front desk for being late. The receptionist changed her mind to see me when I explained the phone service is flawed.
Pam seemed to be it up to date about skin conditions. She wanted to proscribe old school skin treatments from years ago Having had psoriasis for 58 years and just 3 doctors over the years they came up with the best treatments that worked for me and even though she had my paper work she thought old school would help better. I would never recommend her for any psoriasis treatment.
Business response:
We are sorry to hear that we did not meet your expectations. Our goal is to provide the best possible patient care. We appreciate your feedback, and we will use this information to improve our processes. We hope that in the future, we can assist you with your dermatology needs.
We waited with o e other person in the waiting room 20 minutes past our appointment time to then sit and wait 10 minutes more in the room. No apology no asking how we are doing. Then the front desk staff when making our next appointment was so put off and rude I wonder why we still go.
Business response:
We apologize for your wait, patient care is of utmost importance and occasionally we do run behind. We value any feedback you may have, please give our office a call at (816) 205-8120 and ask to speak with the office Manager.
Frequently asked questions about Epiphany Dermatology
How is Epiphany Dermatology rated?
Epiphany Dermatology has a 4.7 star rating with 1,298 reviews.
When is Epiphany Dermatology open?
Epiphany Dermatology is closed now. It will open tomorrow at 8:30 a.m.