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Epiphany Dermatology
- Dermatologists
- El Paso, TX
About this business
Location details
310 S Mesa Hills Dr Ste B, El Paso, TX, 79912, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dr Alvaro Gonzalez is wonderful! The same goes for all staff members. Would definitely recommend to everyone.
Business response:
Hi, Robin. Reading your positive review made our day! Thank you so much for the encouragement and for choosing us.
Dr Guevara was recommended to me by my primary. In 5 visits that I saw Dr Guevara I saw him only once for 10 minutes. I specifically requested to see Dr Guevara, and on my last 2 visits, I sat in the examining room for over an hour each visit, then was told he had an emergency. In the meantime I’m paying $45 copay without any type of service, and reason I went to go see him is still unresolved.
Business response:
Thank you for sharing your feedback. We are sorry to hear that this experience did not meet expectations. Our goal is to provide everyone with a positive, welcoming, and timely experience. We take all feedback seriously and welcome the opportunity to discuss this further. Please feel free to contact us directly at (915) 351-7546 and ask for Robert T.
Benjamin was extremely rude. He appeared like he did not want to listen to what I had to say and went straight into his supposedly diagnosis. Very pushy TELLING me what his treatment for me should be. But did not have the decency or time to listen to my symptoms and when I tried to explain, he talked over me. Extremely rude kid. I am 56 years of age and I have never been treated that way. Never again! I guess his school forgot to teach manners 101.
Business response:
Thank you for taking the time to share this experience. We are sorry to hear that this experience did not meet expectations. We value feedback like this and will use it as an opportunity to continue improving the care and service we provide. Please feel free to contact our office at (915) 351-7546 and ask for Robert T. if you wish to talk about this experience further.
Got into exam room on time and staff was great. Elvis took care of me quickly, knowledgeably and was very friendly as usual. Everything went great till I started getting texts from Epiphany re past due bills payments….I always pay my co pay and today there was $18 owed from previous visit…..I hv paid thousands of dollars out of pocket plus my insurers portion….I received 4 texts asking for more money since the office visit this morning…..pretty annoying! Plus I owe nothing!!
You took time and answered all my questions as well as treating the areas I had to have taken care of.
The facility on Texas Ave front desk receptionist Jocelyn had attitude, and the Dr i was going with couldn't identify my ras h for months. So I switched facilities to Mesa Hills and the Dr. Identified it right away and way better experience with front desk customer . Love the company, just dont recommend the one downtown
Business response:
Thank you for your feedback. We are sorry to hear that your experience at our Texas Avenue location did not meet your expectations. Providing compassionate care and excellent customer service is very important to us, and we will share your comments with our team for review. We are glad to hear that you had a positive experience at our Mesa Hills location and that your concerns were addressed. Thank you for your continued trust in our practice.
I sent a detailed message directly to the office.
Business response:
Thank you, if you would like to speak to the office manager please call our office and ask for Robert.
The exam was good. Getting there was the problem. I'd an appointment with Dr Gueara for nearly 6 mths. The Friday before the appt I recd a txt asking if I would like to reschedule since I had cancelled.(I did not cancel.). I contacted Bunny, your AI assistant, she was able to get me back on schedule. I show on 5/12 for my appt and I was told the appt had been cancelled that AM and an txt was sent to my wife. She received no txt. Your receptionist was able to get me in. Since I live in Las Cruces that was a blessing. Should I... read more
I did not have a great experience. It all started with the the looong waiting time. My appointment was for 2/15. I expect to wait a little time but not 50 minutes. I explain to both the nurse and the doctor it’s not great to just sit and wait. Yes the doctor explained he had a patient who had some problems and it took away some others. I get that but you know you have others coming so why not call them ahead of time and give them a heads up. My time is important to as with others I have had this happen before. The medical fi... read more
Business response:
Thank you for your feedback. We sincerely apologize for the extended wait and understand how frustrating that can be. While unforeseen situations can occasionally impact our schedule, our priority is providing the best care to every patient. That said, we recognize the importance of keeping our patients informed and respecting your time. We appreciate you bringing this to our attention and will work on improving our communication moving forward.
Frequently asked questions about Epiphany Dermatology
How is Epiphany Dermatology rated?
Epiphany Dermatology has a 4.8 star rating with 5,495 reviews.
When is Epiphany Dermatology open?
Epiphany Dermatology is closed now. It will open at 8:00 a.m.