This profile has been claimed by the business owner or representative.
Exceptional Emergency Center - Orange
- Emergency Rooms
- Orange, TX
About this business
Location details
1321 N 16th St, Orange, TX, 77630, United States
Get directions
My 5 year old son and I went to Exceptional Care yesterday evening to get rapid covid tests. In 3.5 hours we weren’t seen so we left. In that time, only four people were called back, 2 emergency and 2 others, and 8 patients walked out (including us). They need to manage things better. That’s a lot of business to lose. The receptionists were nice but didn’t seem to care that people were walking out. I won’t be going back. It was very hard for my son to sit that long!
Business response:
Hi Emily Outhouse, It looks like we missed the mark. We'd love the opportunity to discuss your experience and do what we can to turn it around. If you're willing, please contact us at info@ehc24.com or call one of our patients advocates 469-638-8890. We're looking forward to hearing from you. Thank you, Exceptional Emergency Center
Nurses are polite and very attentive. Unfortunately the doctor I saw gave me several lectures about how I shouldn’t be taking medications for my health issues. I was in pain but since I have a prescription for pain medication she treated me like I was a junkie looking for a fix. I knew something wasn’t right so I went to Golden Triangle Emergency and turns out it was a kidney stone.
Business response:
Hi Deirdre, We're disappointed to see your star rating, but we would love the opportunity to make it up to you. Please reach out to us at info@ehc24.com or call one of our patient advocates at 469-638-8890 to discuss your experience. We're looking forward to hearing from you. Thank you, Exceptional Emergency Center
Husband waited 3 hours to be seen, left without ever being seen or treated. Other emergencies showed up that should have actually gone to a hospital emergency room. Thoroughly disappointed, staff failed to communicate, inefficient, etc.
Business response:
Our goal is to provide our Patients with a 5-star experience and it looks like we failed to do that with you. If you're willing, please reach out to our Patient service department at info@ehc24.com or call one of our patient advocates 469-638-8890 to discuss how we can make it up to you. Thanks, Exceptional Emergency Center
RecommendedWas experiencing a horrible UTI. Was in and treated so fast. Feeling better by that afternoon
RecommendedI wen in expecting I had the COVID. What could be worse? Dr Lache (Lake) got my attention when she said “You don’t have COVID and you don’t have the flu, but you are a very sick man. Your blood pressure is extremely low (something like 67/45) and you need to be in a hospital”. She took a chest X-ray, blood test, and urine sample. Diagnosis- Septic Shock, pneumonia, UTI, all of which made my blood pressure extremely low. A few hours later I was in intensive care in the hospital. Seven days later I made it home. Simply st... read more
Horrible service here. Was here before 6 pm today and the nurse that was there was so ugly and rude. Didn’t get her name but skinny, black hair, black scrubs.glasses. If you don’t like being a nurse and caring for extremely sick people then get another profession! Walked out . Went to Altus where you are welcomed- throwing up or not. Yes let’s put a mask on while we are throwing up!
Business response:
Dear Addie Cates, Thanks for sharing your rating. We’re sorry your experience didn’t match your expectations. We would love the opportunity to do better. Please feel free to reach out to us at info@ehc24.com or call our patient advocates at 469-638-8890 to discuss your experience. We look forward to talking to you. Thank you, Exceptional Emergency Center
Practitioner was rude and all the girls at the front desk do is sit on their butts. No one smiles or makes anyone feel welcome. Go somewhere else if possible.
Business response:
Hi Niki, We're sorry to see your star rating. We would love the opportunity to address any issues and turn your experience around. If you're willing, please reach out to our Patient advocate 469-638-8890. Thanks, Exceptional Emergency Center
I had a appointment set for 8:00 a hour and a half passed never was seen. What the point of a appointment?
Business response:
Hi Sylvia Rena, We're disappointed to see your star rating, but we would love the opportunity to make it up to you. Please reach out to us at info@ehc24.com or call one of our patient advocates at 469-638-8890 to discuss your experience. We're looking forward to hearing from you. Thank you, Exceptional Emergency Center
RecommendedVery quick and fast. Everyone was exceptionally nice
Business response:
Thank you for the great star rating, Debbie! Thanks, Exceptional Emergency Center
Frequently asked questions about Exceptional Emergency Center - Orange
How is Exceptional Emergency Center - Orange rated?
Exceptional Emergency Center - Orange has a 4.6 star rating with 374 reviews.
When is Exceptional Emergency Center - Orange open?
Exceptional Emergency Center - Orange is open now. It is open 24/7.