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Extra Space Storage

4.9

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Location details

12330 US 15 501 N, Chapel Hill, NC, 27517, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.9503 reviews
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Felton F.'s profile image
Felton F. 
3 months ago

I enjoyed the experience Jerry was very helpful very kind and great customer service representative he really made things much easier for me he's really a nice fun person to talk to I think he should be a very big asset to your company and he is what made me decide to get a rental spot at your place 

Business response:

We're elated to hear about your positive experience with Jerry! His helpfulness, kindness, and great customer service clearly made a significant impact on your decision to rent with us. We're thrilled that Jerry was able to make the process easier for you and that you found him to be a nice, fun person to talk to. Thank you for sharing your feedback and for choosing our facility for your storage needs. 

Alyssa W.'s profile image
Alyssa W. 
4 months ago

I got locked out or my storage unit  because of a misplaced key and as you can imagine I was in a panic. Luckily Lin knew exactly how to help. He reassured it was okay and no big deal. He was able to cut my lock even though I didn’t make that very easy because I apparently put it on backwards. He went above and beyond. Thanks Lin!!! 

Business response:

We are delighted to hear about Lin's exceptional service helping you with your lock situation. His quick thinking and reassuring approach truly exemplifies our commitment to customer care. 

Qinyuan C.'s profile image
Qinyuan C. 
4 years ago

Great storage and great customer service! 

Don N.'s profile image
Don N. 
4 years ago

The ESS Team was incredibly friendly and went above being so helpful. I was amazed at how clean the facility is... you could eat off the floor! 

Mark E.'s profile image
Mark E. 
4 years ago

the basics for storage units, safe, secure, easy access, clean, good customer service and a fair price. Extra Space was a "10" on each and every one. 

Julian H.'s profile image
Julian H. 
4 years ago

Amazing fcilities, easy to use, and the best customer support in the business. 

Randall U.'s profile image
Randall U. 
4 years ago

Clean and easy to use. Provided carts also really help with moving items. 

Julian H.'s profile image
Julian H. 
4 years ago

Great customer service and overall experience 

Joanne W.'s profile image
Joanne W. 
4 years ago

Very helpful customer service, great facility, very clean and safe. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.9 star rating with 503 reviews. 

When is Extra Space Storage open?

Extra Space Storage is closed now. It will open at 6:00 a.m.