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Extra Space Storage
- Self Storage
- Carrollton, TX
About this business
Location details
2422 Marsh Ln, Carrollton, TX, 75006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
So i just rented this unit on the phone and everything went nice and smooth and hopefully the moving would be as easy as possible.I will update later on.
Business response:
We are excited to hear that your rental process went smoothly. Thank you for choosing Extra Space Storage!
I want to say thank you to Jack. Very helpful. Very knowledgeable and patient with me booking a storage unit. One of the best Customer Service with booking a Storage ever, thank you for making it so easy.
Business response:
We are delighted to hear about your positive experience with Jack. Thank you for sharing your feedback!
Moving to the state almost 10yrs ago, I found this storage facility & I had no issues during the time we had our storage with Extra Space however, paying nearly $200 for the smallest unit was the craziest thing ever! I'm so thankful we finally pulled out our things this past weekend....i kept being hopeful they would do better & reward their long standing customers but....oh well Again, overall it was ok but to now to only be paying 60% less of what we we've been paying, while I'm not only getting great service but a clean... read more
Business response:
We take your feedback seriously and appreciate you sharing your experience with us. We understand your concerns about pricing and value for long-standing customers. While we strive to provide competitive rates, we acknowledge that market conditions can vary. Thank you for your loyalty over the past decade, and we wish you the best with your new storage solution. Your input helps us improve our services for future customers.
I have been having my until since 2000 and was going to give it up, and the stuff are should I say Carl is the BEST he help me with my bill and I appreciate it.
Business response:
Thank you for your kind words, Cassandra! We're thrilled to hear that Carl provided you with excellent assistance with your bill. We truly value your loyalty since 2000 and appreciate your trust in us. Please call us at 888-storage whenever you need us.
Always helpful and great location. Would recommend this property if you are in the Carrollton area.
Business response:
Hi Brad, thank you for your review. We're glad our team was able to help! We're so happy to hear we have your recommendation! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
The manager Michael is really great. I had a situation and he was very very understanding, kind and helpful. I would recommend this storage. Thanks again Michael! 5
Business response:
Hi Shamika, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Michael! Don’t hesitate to call us at 888-storage if you need anything.
I've only had my unit a couple of days but so far I've had a great experience! Super easy online process to choose the unit and set up payment. I got several texts and emails with all the information I needed, I didn't even have to go to the office, I just went straight to my unit and they had already inspected it and left a lock! I would definitely recommend.
Whatever security measures are taken to ensure units are safe is not enough here. At least 4 units in my building were allowed to be broken into, which resulted in over $1000 dollars of material to be stolen from my unit. Nobody in the office has reached out about anything, I had to find out for myself when visiting and realizing my things had been taken.
Business response:
Hi Jared, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (972) 418-7558?
I haven't even had the unit a year and they've already done two pice increases going up almost $150. Other facilities I've used only increased rates once a yea.
Business response:
Hi Stacy, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 715 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:30 a.m.