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Extra Space Storage
- Self Storage
- Indianapolis, IN
About this business
Location details
501 Fulton St, Indianapolis, IN, 46202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I did everything online, but had a few questions. When I got to the office, it was close to closing time and the next day was July 4th, so the office was going to be closed. Amy took her time to answer all my questions, even though it meant she was there well after closing. I apologized and she assured me it was no problem. I really appreciate her willingness to stay late, listen to my questions and concerns and help. She went above and beyond!
Business response:
We are delighted to hear about Amy's exceptional service! She truly went above and beyond to help you despite the late hour.
The manager there made the whole process easy, and had good customer service.
Business response:
We genuinely admire your feedback. Thank you for sharing your positive experience with our manager at Extra Space Storage.
I found everything to be quite easy in order and timely fashion and the customer service is superb and very helpful.
I had to transfer to a larger unit and get an additional unit. Rebecca was very helpful in finding me the right size unit and getting me the best deal.
It is great to use the downtown Extra Space Storage. Convenient location, great people, and easy access. I have used them twice to make our home moves go smoothly.
Business response:
Thanks, Chris! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thank you for being a loyal customer! Don't hesitate to reach out if you need anything!
Professional staff. Always willing to go the extra mile to help.
Business response:
Hello, Paul. Thank you for the 5-star review! We're so happy we could help. Please call (317) 635-2126 if you need anything!
Wonderful customer service. Friendly and responsive.
Business response:
Thank you for the kind words, Phillip! We're committed to providing excellent customer service. We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Let us know if you need any future assistance!
Great service and very accommodating! This storage warehouse is in an accessible location downtown, just off the highway. It is in a friendly neighborhood with easy 24/7 access. Rebecca reaches out to me weeks before my move across country and kept in touch every step of the way, so I knew I could count on Extra Space Storage. She was able to easily accommodate my request to move my stuff in one day early as well as help choose a convenient, accessible unit as I am a 5’2 woman moving by myself. Highly recommend Extra Space... read more
Business response:
Thank you for the kind words, Danfeng! We're committed to providing excellent customer service. We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thanks for recommending Extra Space Storage!
Clean and nice
Business response:
Steven, we're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out if you need anything.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 5 star rating with 456 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.