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Extra Space Storage
- Self Storage
- Lebanon, OH
About this business
Location details
800 Cincinnati Ave, Lebanon, OH, 45036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
RecommendedOnce I was able to talk with an employee in person, the set up went smoothly. Jacob was most helpful & the first few visits to put a few items into storage could not have been easier.
Business response:
Thank you for the excellent rating, Marilyn! We're happy we were able to provide a smooth rental experience. We're glad Jacob was most helpful. Don't hesitate to reach out to us at 888-STORAGE if you need anything!
RecommendedAwesome customer service and very friendly! Nice clean facility and answered all my questions! I give this place a 5 star rating!
Business response:
Hi Lindsay, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Please stop by the office or reach out to us at 888-storage if you have any questions!
Recommendedvery accommodating when switching units
Business response:
Thank you for the review, Heather! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if you have any questions about your storage unit.
RecommendedFacility is secure and well maintained! I worked with Yvette Rivera who was very friendly & personable!!
Business response:
Thank you for the kind words, Clyde. We're glad to hear Yvette was able to meet your storage needs! Security is our top priority and we appreciate that you’ve trusted us with your belongings. Let us know if you need any future assistance!
The manager there is a thief and a liar! She has completely lied her way through everything she does. We are not letting this one go. She lied twice, both times have caused serious loss. She breaks the rules, bend the rules and lies to try and cover herself. We are not letting this go. This is going to be massive. Do not use this company! Do not go to them, they will steal from you and lie to you and completely rip you off!!
Business response:
We appreciate your feedback, Tom. We'd love to hear more details on what happened here. Please call us at (513) 934-3080 so that we can better assist you.
To our astonishment, we were informed that our small storage unit that we had been paying $45/month for would be $91/month starting in February. I was convinced that this information had to be incorrect because in my 50 years I had NEVER known a company to do something so ludicrous....but nope, after calling them it's definitely real. I will certainly be telling everyone I can about this scam that they are running to blatantly gouge good paying customers.
Business response:
Hi Matt, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
Nothing wrong with the actual space. Price tripled after 3 months and was not told this was going to happen when moving into space. Very dishonest. Needless to say I moved everything back out so your lose.
Business response:
Hi Jeanna, we're sorry to hear you were unhappy with your rate. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 975 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.