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Extra Space Storage
- Self Storage
- Chesapeake, VA
About this business
Location details
659 Woodlake Dr, Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
RecommendedMs. Olivia Richardson at the Chesapeake VA on Woodlake drive is the perfect representation of customer service at it's best. She's professional, nice,patient and goes above and beyond for the customer. she made the process of moving my things into your storage units as seamless as possible. My wife and I were actually considering Uhaul storage units but, Mrs. Richardson, with her great customer service sold us on sticking with Extra Space. As long as she is there, you have a customer for life! She definitely deserves recogn... read more
Business response:
Hi Phillip, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional staff, so we are thrilled to hear that Olivia made the process of moving my things into your storage units as seamless as possible. We're committed to providing excellent customer service. Thanks for recommending Extra Space Storage! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.
RecommendedOlivia your were very helpful and nice. Thanks for helping us.
Business response:
Hi Shonea, thank you for your review. We're glad Olivia was very helpful and nice. Don’t hesitate to reach out at 888-STORAGE if you need anything.
RecommendedWas a great process Olivia was great thanks girl she’s awesome 👏
Business response:
We think Olivia is great too! Thanks for the positive review, Clorissa. Stop by the office if you need anything.
RecommendedMy extra space storage stay was splendid! Nice customer service and the unit was just the right size for my belongings. The property was safe and secure so I knew my stuff was safe.
Business response:
Thank you for the kind words, Kenneth! We're committed to providing excellent customer service. Security is our top priority and we appreciate that you have trusted us with your belongings! Don’t hesitate to reach out at 888-STORAGE if you need anything.
RecommendedHad nothing but good experiences with them.
Business response:
Thank you so much for your kind words, Linda. We really appreciate you taking the time to share your experience with us. Don’t hesitate to reach out at 888-STORAGE if you need anything.
RecommendedVery Kind ,They told me everything that I should know .No hidden cost and like I said before compared to the one I just left oh my gosh these guys are great I hope it stays this way
Business response:
Hi Michael, thank you for the positive feedback! We are happy to hear about your positive experience with Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!
RecommendedI would like to thank Mae for her pleasant attitude.
Business response:
Hi Patricia, we're glad Mae had a pleasant attitude. Thanks for recommending Extra Space Storage! Don't hesitate to reach out if you need anything!
Recommended
RecommendedWe have used Extra Space Storage before a few years ago and had an amazing experience! However this go round was a little different. Over the last few weeks I had been working with Jack who told me he was a manager. He was really helpful and understanding of our situation. I had informed him that we were a little bias with Extra Space and had even sent some of out friends there because of our amazing experience in the past. He kept me updated on price, promotions and availability each time I called in. We finally decided to ... read more
Business response:
Hi Stephanie, thank you for your feedback. We're sorry to hear that you experienced an issue during the rental process. The value of our units changes from month to month based on market values. We are happy to honor the price we quoted when a reservation is placed, but we can only save that price for the duration of the reservation period. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally so we can improve. Don't hesitate to stop by the office or contact us at ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,642 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.