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Extra Space Storage

4.9
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About this business

Store your belongings at Extra Space Storage on 12211 I-35 in San Antonio, TX today! Our large selection of storage units, climate controlled units, exceptional security, electronic gate access, all-hours access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our f... read more

Location details

12211 N IH 35, San Antonio, TX, 78233, United States

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WeekdayScheduleStatus
Mon9:30 a.m. to 6:00 p.m.
Tue9:30 a.m. to 6:00 p.m.
Wed9:30 a.m. to 6:00 p.m.
Thu9:30 a.m. to 6:00 p.m.
Fri9:30 a.m. to 6:00 p.m.
Sat9:00 a.m. to 5:30 p.m.
SunClosed
4.9750 reviews
5
695
4
29
3
9
2
0
1
0
17 reviews have no rating
Teresa Marie Gibson's profile image
Teresa Marie Gibson 
recommend  Recommended
4 months ago

Very nice and efficient people and helpful 

Business response:

Hi Teresa, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (210) 672-2636 or stop by the office if you need anything! 

Lola Gonzalez's profile image
Lola Gonzalez 
recommend  Recommended
7 months ago

I’ve had other storage units broken into because of lax security and oblivious employees, but here at Extra Space I felt like they take security very seriously. The manager was very helpful and professional. Also I did everything online with no fuss. If you want serious protection for your valuables check out their website. 

Business response:

Thank you for recommending us, Lola! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. We're glad the manager was very helpful and professional. Don't hesitate to reach out at 888-STORAGE if you need anything!  

Armando Garcia's profile image
Armando Garcia 
recommend  Recommended
10 months ago

Went with my daughter to get a storage for me and her and sammii was assisting us and she was great to both of us and helped us get a perfect storage explaining everything to us and answering all of our questions i highly recommend this location and ask for sammii! 

Business response:

Thank you for the kind words, Armando. We're glad Sammii was able to help find you the perfect unit and answer your questions! Our team is here to serve you, so give us a call at (210) 672-2636 if you need any future assistance.  

Anthony Jacob Tovar's profile image
Anthony Jacob Tovar 
recommend  Recommended
10 months ago

Sammii was very professional and respectful. perfect manager for any facility 

Business response:

Hi Anthony, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sammii! As always stop by the office or call us at 888-storage if you need anything.  

Gloria Garcia's profile image
Gloria Garcia 
recommend  Recommended
10 months ago

Went to this place and walked in never felt so welcomed at a storage place sammii is super awesome and i would definitely recommend this location!! Great job hiring this employee she’s a great asset to the company! 

Business response:

Hi Gloria, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (210) 672-2636 or stop by the office if you need anything!  

Jaclyn Zavala's profile image
Jaclyn Zavala 
recommend  Recommended
a year ago

Since my first visit and consultation with Extra Space, my service with them has been nothing short of phenomenal. The manager there goes above standard for all problems, regardless of being short staffed. She met my needs in a timely manner to ensure I was happy with my unit transfer. I recommend this facility to anyone seeking affordable storage with excellent service. 

Business response:

Hi Jaclyn! Thank you so much for the positive feedback. It's wonderful to know our team has gone above and beyond to meet your storage needs! If you ever need anything don't hesitate to give us a call at (210) 672-2636 or stop by the facility!  

Kathy L. Fruin's profile image
Kathy L. Fruin 
recommend  Recommended
a year ago

I use two large units for storage and have been working to get it down to one. I am retired and on a fixed income. I received a notification that the cost was increasing on one of the units and called the office why such a large increase. Sammy not only got it lowered, but also told me I was entitled to a senior citizen discount which brought it down more. Not sure why the previous manager never offered that, but I am glad Sammy works there now! The place is well kept and secure! Thank you Sammy for helping me! 

Business response:

Hi Kathy L., thanks so much for your feedback! We're glad Sammy helped lower your rate and provided you with a senior citizen discount. We are thrilled to hear your experience was positive and are always here to help with your storage needs! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Give us a call at (210) 672-2636 or stop by the office if you need anything!  

Timothy Duduit's profile image
Timothy Duduit 
recommend  Recommended
a year ago

Great renting experience! 

Business response:

Hey Timothy, thank you for your great review! We love hearing you are enjoying your experience with us. Let us know if there's anything else we can do to keep your experience great! As always, give us a call at 888-storage if you need anything.  

MadMax Machete's profile image
MadMax Machete 
recommend  Recommended
a year ago

great customer service and professionalism 

Business response:

MadMax, Thanks so much for recommending us! We are glad our team's customer service and professionalism hit the mark for you! Our team is here to help, as always, give us a call at 888-storage if anything comes up.  

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.9 star rating with 750 reviews. 

When is Extra Space Storage open?

Extra Space Storage is closed now. It will open on Monday at 9:30 a.m.