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Extra Space Storage
- Self Storage
- Memphis, TN
About this business
Location details
1075 Madison Ave, Memphis, TN, 38104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
RecommendedCompletely agree with other reviewers about the customer service at this location. William is wonderful to work with.
Business response:
We are overjoyed to hear William provided wonderful service! Thank you for recognizing our team's efforts.
Recommendedwilliam was excellent! clean and helpful
Business response:
We are honored to hear that William was excellent and helpful during your visit. Thank you for your feedback.
RecommendedWilliam was amazing per usual. Love this location. They communicate well and have 5 star customer service
Business response:
We are elated to hear that William provided amazing customer service. Your feedback is appreciated.
RecommendedMy unit has been secured for 2 years and a half. The staff is very friendly. He is also a great communicator. If I needed a storage again I would definitely go back.
Business response:
Thank you for your wonderful feedback, DeMarcus Carter. We appreciate your long-term business with us and are glad to hear about your positive experiences with our friendly staff and secure storage units.
RecommendedWilliam was a great help gave excellent service
Business response:
We greatly appreciate your positive feedback, Carlena. William will be pleased to hear about your excellent service experience.
RecommendedThe young man at the front desk is awesome... he's been there for years and he's going to be a lil disappointed because I can't remember his name.... I'm a returning customer after 6years...he remembered exactly who I was when I walked inside the office...his first words where Hello Ms Joyce with a warm smile with his greeting... that's customer service at it's Best!!!
Business response:
Thank you, Joyce, for the great feedback! It's wonderful to hear you had a positive experience with us and that our team has been awesome to work with. Your loyalty means a lot to us. We want you to know that we are here to assist you with any further storage needs! Give us a call at (901) 525-7000 if anything comes up.
Recommendednice 👍 guy easy to get stuff in and out
RecommendedCustomer service is great 👍
Business response:
Thank you for the kind words, Austin T.! We're committed to providing excellent customer service. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.
Do you normally let someone other than the credit card user use another person's credit card to rent a storage unit? Then refuse to stop charges when the card holder calls to tell you that they didn't authorize the charges? Especially when the card holder didn't sign any paperwork or have their name anywhere on the account? This happened to me at the Summer Ave location.
Business response:
Thanks for taking the time to share your feedback, Amy. We'd like to talk with you more about your experience, please give us a call at 888-Storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 620 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.