Extra Space Storage

Ana S 

on BBB

a month ago

Excessive late fees. They erase payments already made to charge for delays. Even worse, they notify late to justify the charge. 

Aubri M 

on BBB

a month ago

I am so completely disgusted by the treatment I received today on the phone with representative, *****. My husband and I are receiving requests for payment on a storage unit we did not rent. I called to ask for assistance with this and she accused my husband of renting this even though I may not have known about it. I guaranteed her that did not occur and asked her how this fraudulent act could have happened? She said "I will tell you what happened. YOUR HUSBAND walked into an Extra Space and rented a unit". Despite me letti... read more

Jonathan W. 

on BBB

2 months ago

Reported multiple cases of mouse infestation. Management says they have no control over the issue and cannot help me. Im a nurse with young children. I understand basic hygiene and sanitation and although much of my childrens belongings have been contaminated or destroyed by the mice extra space storage reassures me there is nothing they can do to help me. 

Alicia S 

on BBB

2 months ago

Extra storage is a rip off. Instead of refunding my money they are saying I owe money. I was with them for two months and for the third month they were planning to double the cost of the storage. Therefore. I decided to move out after paying for my second month. They agreed but refused to refund my money. They are rude and very unprofessional!. This business should not be allowed to exist the way they treat their customers. Other people are moving out for the same reason, 

JC C 

on BBB

2 months ago

DO NOT use this place. I signed up under a price of $22/month. And I turned on Autopay. Just checked and they started charging me $44/month (double) after three months. I was not told that there would be an increase when I signed the contract, and was never notified of anything since then. This is a SCAM, and I will be telling everyone I know to avoid this place at all costs. If you put your stuff here, they will try to double your rates without notification as soon as they think they can. Mark my words. If you have had this... read more

Daniel W 

on BBB

2 months ago

Extra Space Storage on ************************** *****. The business asks how long you intend to rent for and when you answer a minimum of a year, they give you an internet rate. After three months, I was given a 30-day notice of a 65% rate increase. Given that my 10 x 10 unit is actually 8 1/2 by 9 1/2 ft.... Truly poor. Poor business, poor ethics, poor standards. Should be illegal. 

Alexis L 

on BBB

3 months ago

This company called extra space in modesto california on sylvan ave has been stealing from me for months and i did not know it.I went and rented a storage they lied and said id be paying 22 dollars so then ended up chargint me 40 saying oh well theres a mandatory insurance. Ok why didnt they twll me? I let that slide the. I noticed they actually been charging me 70 i called again and they said well we decided to raise the price.. i want my money back and i want it now 

Erika R 

on BBB

3 months ago

My unit at ************************************************ flooded with raw sewage. No help provided. They are still letting people move in. Its a biohazard. People are trying to salvage what they can without masks or gloves. Company putting lives at risk. At least 20 units affected. 

Melanie R. 

on BBB

3 months ago

***, THE PSYCHO/BULLY/WEIRD MANAGER AT EXTRA SPACE STORAGE LOCATED AT ***********************************. I SERIOUSLY DISAGREE W/THE DELIBERATE BLOODTHIRSTY WAY *** ISSUED A RENTAL INCREASE NOTICE WHEN I WORE A DRESS TO ACCESS MY UNIT ON NOVEMBER 17, 2025 (THE DATE THE NOTICE WAS DATED) ACCORDING TO THE WEBSITE, *** IS ONLY CHARGING $181.00 FOR THIS UNIT. WHEN I STARTED IN JAN, 2022, THE RENT WAS $169.00. IN ALMOST FOUR YEARS, *** HAS USED THE MOST HOSTILE REASONING TO KEEP RAISING MY RENT WHEN SHE RAISED TO $364.00! WHEN I... read more