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Extra Space Storage

4.9

About this business

Location details

3175 N Germantown Rd, Bartlett, TN, 38133, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.9581 reviews
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Lynette Hurt Crawford's profile image
Lynette Hurt Crawford 
recommend  Recommended
4 months ago

Bryant Brooks was very professional 

Business response:

Thank you for your feedback, Lynette! We're pleased that Bryant Brooks provided professional service. We appreciate your feedback about our team. 

Jodi Murphy's profile image
Jodi Murphy 
recommend  Recommended
9 months ago

Great place to rent. Kim the store manager is awesome 

Business response:

We're delighted to hear that Kim provided you with awesome service. Thank you for your feedback. 

Boonie Cranford's profile image
Boonie Cranford 
recommend  Recommended
a year ago

Excellent customer service. Facility is clean. 

Business response:

We are delighted to hear about your positive experience with our customer service and clean facility! 

Kimberly Cranford Miller's profile image
Kimberly Cranford Miller 
recommend  Recommended
a year ago

Storage is clean and easily accessible. Good customer service. 

Business response:

We are delighted to hear you found our storage clean and accessible with good customer service! 

Charlotte Cranford's profile image
Charlotte Cranford 
recommend  Recommended
a year ago

Manager Kim was knowledgeable and help find the right space. Thank you Kim 

Business response:

We are delighted to hear Kim provided knowledgeable help finding the right space. Thank you for the kind words! 

Allene Barbee's profile image
Allene Barbee 
recommend  Recommended
4 years ago

It's just the right thing for small stuff that u can keep out of the way 

Business response:

Thanks for sharing your positive experience, Allene. We're committed to being your go-to stop for all your local storage needs! Don't hesitate to reach out to us at 888-STORAGE if you need anything! 

Jennifer Chappell Thompson's profile image
Jennifer Chappell Thompson 
recommend  Recommended
6 years ago

Great experience, very professional and helpful. Unit is clean and easy to access. 

Business response:

Hi Jennifer, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Don't hesitate to reach out if you need anything! 

Jeannie Picheloupe Long's profile image
Jeannie Picheloupe Long 
4 years ago

I had a rate increase of $10 after one month rental. This month the rent was raised from $91 to $162. I will never use Extra Space again. A rate increase is one thing, but this is robbery! Thank goodness I happened to see it on my online billing page so I could vacate. Terrible business practice! 

Business response:

Jeannie Picheloupe, we understand the frustration of rate increases. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. We'd like to see how we can keep your business. Please call us at 888-storage. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.9 star rating with 581 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 10:00 p.m.