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Extra Space Storage
- Self Storage
- Brooklyn, NY
About this business
Location details
24 32nd St, Brooklyn, NY, 11232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
I've been using Extra Space Storage in Sunset Park for about 6 months and it has worked out great. I visit the spot at least once a week and the staff is always very friendly and professional. The lockers also seem to be kept at pretty even temperatures/ humidity throughout the year, which is important for me. The common areas are always well maintained and there is no shortage of dollies.
Business response:
Thank you for your review, Joseph! Thrilled our Sunset Park location works great for you. Appreciate you noting our friendly staff, climate control, and well-maintained facilities.
Keyon was very helpful when I called inquiring about the rates they had for different size storage units and he was also able to help show my mom the different units and the space they contained. He also explained very clearly how pricing works and how pricing can increase. If you prepay, you can lock in a monthly rate to prevent rate increases. Also if you end up leaving the unit early because you do not need it anymore, you can be refunded the rest of your prepaid amount. Thank you Keyon for your help!
Business response:
Hi April, thanks so much for your review! We are thrilled to hear your experience with Keyon was positive and are always here to help with your storage needs! Give us a call at (718) 705-8878 or stop by the office if you need anything!
Great Service! Dion was super helpful! Surprised to see a storage public bathroom as clean as theirs was!!! If you need a good storage place! Check this place out!
Super responsive staff, will check over your account and make sure everything is accurate every time you call, and has great access hours in comparison to the previous storage provider we used.
The location was clean and customer service was great! Thank you to Noel for helping pur family with all of our storage needs.
Business response:
Hi Elaine, thank you for your review! We're so happy to hear that your experience with Noel and the cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.
Nice, clean space and helpful staff. Everything was ready when we walked in, didn't have to wait just put my stuff in storage.
Business response:
Hi Bragplays, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.
Recent break-ins. Incompetent staff. Sudden price increases. Don't do this to yourself - go somewhere else. "How bad could they be!?" Go. Somewhere. Else.
Business response:
Your feedback is important to us. Please feel free to reach out to us at (718) 705-8878 to discuss your concerns further.
BEWARE - BAIT & SWITCH SCAM! About two months after moving into a space here for a reasonable price, they simply doubled the rent. We moved out ASAP, of course, as a business like that simply can't be trusted. Stay away!
Business response:
We take your feedback seriously. Please contact us at (718) 705-8878 to discuss your concerns further.
Disappointed in these guys. They trick you with the pricing and then raise it substantially after a few months. They had great customer service for move in but I really feel scammed and can't recommend them. Also, elevatots NEVER work.
Business response:
Misha, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (718) 705-8878 so that we can learn more about your experience.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 740 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.