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Extra Space Storage
- Self Storage
- Charlotte, NC
About this business
Location details
7800 Old Plank Rd, Charlotte, NC, 28216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
It’s bad enough that you don’t offer 24 hour access and that there seem to be only 3 push carts for the entire building to share. But you keep raising my rent. My monthly fee is almost 3 times what it was just two years ago! And the icing on the cake came this past Sunday afternoon when I saw this little guy waiting for me across the little hallway in front of my storage unit…a dead mouse…and he appears to have been dead for a while…
Business response:
Hi Jefferson Brian, thank you for taking the time to share your experience with us. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 589 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.