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Extra Space Storage
- Self Storage
- Libertyville, IL
About this business
Location details
27944 Bradley Rd, Libertyville, IL, 60048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
I'm only giving 1 star because it's required. They'll get you into a storage unit and jack your prices. They don't care about existing customers, they only want to get you into a unit so they can start their price increase. the unit started at 212 now it's at 311. Paid on time every month. If you're looking for good business, GO SOMEWHERE ELSE. Customer service hung up on me when I was trying to get this under control.
Extremely dissatisfied with this company. They changed the entry code and we have not been able to get into our storage unit. For several weeks no one had been in office during normal hours when we come by, no one responds to our calls, no one responds to our emails. We have called multiple numbers and emailed multiple accounts to no avail. Why have a storage unit if you can't access it? I will update this review if we get in touch with the management.
My husband and I have a storage unit here and recently had a very bad experience with this company. We went on a weekend to retrieve our things from the unit. The door to our unit had been pushed off the track and the handle was smashed so we could not budge the door to get our things that we needed THAT DAY. There was no one staffed in in the office which is supposed to be staffed. They have office hours posted on the door but no one was there during the week of our experience. We placed numerous unreturned calls to the... read more
I rented through cube smart before they sold this location and never had a problem since the new management company took over there have been nothing but issue from my unit flooding due to a frozen pipe and not notifying me for two days, to rude and unprofessional staff. I would not rent from this company there are other more professional and less expensive storage places to go to.
I would strongly recommend that anyone seeking a storage unit avoid this location. I rented this unit from Cube Smart several months ago. Shortly after I rented, Cube Smart sold the facility to another party that renamed it "Bradley Road Storage." Following transfer, I received a very unpleasant email stating the new management intended to remove my belongings and sell them if I did not notify them immediately of my name and address. Apparently, the buyer failed to do its due diligence and secure the names of the unit tenant... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 531 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.