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Extra Space Storage
- Self Storage
- Richmond, VA
About this business
Location details
1790 Dabney Rd, Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I had to move in a pinch, and Matt went above and beyond to take care of me. He showed understanding and compassion about my situation, and helped me square away the right storage solution for me. Thanks, Matt!
Business response:
We genuinely admire your kind words, Onyx M. Thank you for sharing your experience with us.
Alliyanna in the office was great. Extremely helpful and explained everything clearly. We called before we arrived and she was just as thoughtful on the phone...and was ready for us when we arrived!! Thanks for one less thing to worry about during our move!
Business response:
Hi Chanel, thanks so much for your review! We are thrilled to hear your experience with Alliyanna was positive and are always here to help with your storage needs! Give us a call at (804) 215-1605 or stop by the office if you need anything!
Joe assisted me with all my questions and showed me 3 units. He was very helpful, professional and patient.
Outstanding storage facility! Clean and monitored with cameras. Would definitely use them again!
Business response:
Thank you for the review, Ingrid! We strive to provide clean and secure facilities, so we are really glad that the facility meets your expectations! If there is anything we can do for you, please let us know at 888-storage.
Dont rent here!! They will raise your rent as soon as they can. They raised ours $75/month. The elevator was busy one day so we decided to use the stairwell. We were not able to get out of the first floor so we decided to use the exit out into the parking lot. Our car was on the other side of the building while walking around past the gate to our car an employee/ security gua came out and stopped us. He was very rude and would not let us finish explaining what had happened. He was attempting to be very intimidating and tell... read more
Business response:
Hi Kate, thank you for your review. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. We are sorry to hear about your experience, and would like to speak with you in more detail as soon as possible. Please give us a call at 888-storage so we can further assist.
I absolutely adored Extra Space Storage UNTIL they upped my rent $80/month in only five months of my being there. Just don't do it. Find another place.
Business response:
Hi Lynn, thank you for taking the time to leave your review! Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage as stated in our lease agreement. We will always notify you 30 days before a rate change will take place. We are glad you found our facility to be clean and well-maintained! Our team is here to help answer any questions about your rental. Don't hesitate to reach out at 888-storage if you need anything!
What a scam! Increased rent from $98 to $195/month in fifteen months. These people are incredibly greedy.
Business response:
Hi Mark, thank you for the feedback. We're sorry to hear you're unhappy with your rate. From time to time we adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please give us a call at 888-storage to discuss your concerns.
Horrible customer service. Our unit was broken into, the manager was unkind and of no assistance. She handed us a pamphlet and said for a claim.
Very unhappy with my experience. Surprised that my monnthly went up without notice. Very very bad. Also mistakes in calculation on my bill. Don't use this facility
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 670 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.