This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Hickory, NC
About this business
Store your belongings at Extra Space Storage on 3211 Falling Creek Rd Hickory, NC today! Our large selection of storage units, climate-controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of ou... read more
Location details
3211 Falling Creek Rd, Hickory, NC, 28601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
RecommendedI didn’t expect renting a storage unit to be the highlight of my week, but then I met Mark at Extra Space Storage in Hickory. Not only did he walk me through everything with zero stress, but he somehow turned it into a genuinely fun experience—cracking jokes, making me feel right at home, and treating me like more than just a customer. It felt less like “renting a unit” and more like catching up with a really organized friend who just happens to have a bunch of garages. Seriously, if you want great service with personality, ... read more
Business response:
Thank you for your kind words about your experience with Mark at Extra Space Storage in Hickory. We're delighted to hear that Mark made your storage unit rental process not just stress-free, but enjoyable as well. It's wonderful to know that he treated you with such warmth and personality, making you feel at home. We deeply respect your feedback and are glad that Mark's approach to customer service left such a positive impression on you. We appreciate you taking the time to share your experience with us.
Had a great experience at Extra Space Storage in Hickory thanks to Brandon! He was professional, friendly, and really took the time to make sure I was set up with the right unit. You can tell he knows his stuff and cares about making the process easy for customers. The whole experience was smooth from start to finish. Highly recommend asking for Brandon if you stop by!
Business response:
We are glad to hear that Brandon provided you with a great experience at Extra Space Storage in Hickory. It's wonderful to know that he was professional, friendly, and took the time to ensure you got the right unit for your needs. We appreciate your feedback on the smooth process from start to finish. Thank you for recommending Brandon and our facility to others!
Cierra at Extra Space Storage in Hickory is absolutely amazing! From the moment I walked in, she was welcoming, knowledgeable, and genuinely kind. She went above and beyond to help me find the right unit and made the whole process smooth and easy. It’s rare to find customer service like that these days. If you need storage, go see Cierra—you won’t be disappointed!
Business response:
We're overjoyed to hear about your wonderful experience with Cierra at Extra Space Storage in Hickory! Thank you for sharing your positive feedback. It's fantastic to know that Cierra provided such welcoming, knowledgeable, and genuinely kind service. We're thrilled that she was able to help you find the right unit and make the whole process smooth and easy for you. We truly appreciate your recommendation and are glad that Cierra's exceptional customer service left such a positive impression.
Extra Space Storage in Hickory has been an awesome choice for my storage needs. The facility feels secure and everything is always in great shape. Mark was super helpful—he took the time to answer all my questions and made sure I had exactly what I needed. You can tell he really cares about the customers. Highly recommend this location, and big thanks to Mark for the top-notch service!
Business response:
We genuinely admire your positive feedback about our Hickory location and Mark's exceptional service. It's wonderful to hear that you found our facility secure and well-maintained, and that Mark was able to address all your questions thoroughly. We strive to provide top-notch customer care, and it's gratifying to know that Mark's dedication shines through in his interactions. Thank you for taking the time to share your experience and for recommending our location to others. We truly appreciate your trust in Extra Space Stora... read more
I’ve had a great experience with Extra Space Storage in Hickory! The facility is clean, well-maintained, and easy to access. I especially want to give a shoutout to Cierra—she was incredibly helpful, professional, and friendly throughout the whole process. She made everything super simple and stress-free. If you’re looking for reliable storage and excellent customer service, definitely check out this location and ask for Cierra!
Business response:
Your positive experience with Extra Space Storage at our Hickory location is greatly appreciated! We are ecstatic to hear about the cleanliness, maintenance, and ease of access you encountered during your time with us. It's especially rewarding to know that Cierra provided exceptional customer service, making your storage experience super simple and stress-free. We take pride in our team members who go above and beyond to assist our customers. Thank you for taking the time to share your feedback and for recommending our faci... read more
Brandon has been so great to work with!! Helpful, friendly, and proactive, they meet all our needs. Economical is just the cherry on top!!
Did it all online, and they followed up with me and I was able to get into the unit that night after work. Great customer service-Brandon was my contact. I would like 24/7 access, but am satisfied with the hours of availability.
Business response:
Thank you for sharing your experience with us, Stephanie. We're glad to hear that Brandon provided great customer service and that you were able to access your unit quickly. We appreciate your perspective on the hours of availability.
Great place and well maintained
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 263 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.