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Extra Space Storage
- Self Storage
- Austin, TX
About this business
Location details
4500 S Congress Ave, Austin, TX, 78745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Let me tell you something, if customer service were an Olympic sport, Monica would have taken home the gold, the silver, and the bronze all in one breath. From the moment I walked into Extra Space Storage, I was hit with a radiant beam of positivity, energy, and organizational wizardry that can only be described as Monica Magic™.
Austin was super helpful, and really went above and beyond to help me out. I've never had a storage place before where the manager really went out of their way to help me especially with my situation. So five stars for this place.
Business response:
We are utterly delighted to hear about your positive experience with Austin at Extra Space Storage. Thank you for sharing your feedback!
horrible customer service! They are very rude in the office. they constantly go up on prices without explanation and it's a hassle to get an explanation. I recommended a family member and they had a similar experience.
Business response:
We apologize for any inconvenience caused by our service and pricing communication, Jasmine. Please contact us at 888-786-7243 to discuss your concerns.
I don't even know where to start. I rented one unit from the location on South Congress and I was there for almost a year moved out in March paid in full through April. Never got a refund for moving out early. I just called to speak to Collin and he told me that I should've called and told them I was moving out so they could prorate my rent, then told him I was going to leave a review so he hung up So I called back and asked for a corporate number and he told me to go look it up and proceeded to hang up on me I called bac... read more
Business response:
We sincerely apologize for falling short with the refund delay and the unprofessional service you experienced during your phone calls, Tonya. We understand your frustration regarding not receiving your refund after moving out in March and paying through April, and we recognize that the way our staff handled your calls was completely unacceptable. Hanging up on customers is not the level of service we strive to provide, and we take full responsibility for this poor experience. We also acknowledge your concerns about the frequ... read more
YOUR UNIT WILL BE BURGLARIZED. This place is an absolute joke. They only keep video record for 7 days! Thieves cut our locks off and they didn't notice or notify us, despite their claims that they do regular inspections! The useless staff are dishonest, lazy, and do not care about your property at all. Totally unprofessional, and incapable of security your valuables. Any unit in this facility could be compromised with a 20 dollar pawn shop saw. Ridiculous.
Business response:
We're disappointed to hear about your experience. Please accept our apologies.
Kudos to Extra Space for continually going above and beyond to make using their storage a never ending nightmare. If you're considering renting from them, know with 100% certainty the rate you sign up with WILL be increased exponentially within 2 months. When you ask for an explanation they will not be able to give you one. Their elevators will rarely work. Their staff will rarely be available and even more rarely be able to help you. I cannot wait until we are back in town so I can get all of my things out of their storage ... read more
Business response:
Your concerns are noted. We understand your frustration regarding the rate increase and the elevator issue. Please excuse any inconvenience these situations may have caused. We strive to provide the best service possible to our customers.
Here's a detailed video, two parts of an investigation made by renter 24 thefts in seven months https://www.tiktok.com/t/ZP8YvhSuX/
Business response:
We apologize for the experience you've had. Please contact us at (737) 304-8645 to discuss this further.
They going viral!!! 24 thefts after being taken over as extra space storage. Get your items out and make sure you have all your possessions stored here. Super scammy business. Run before its to late.
Business response:
Hi Neil, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
Super sketchy business. I would highly recommend you do not do business here. 24 reported thefts within the last 7 months when other local storage companies had less than 3. If they know you have some good stuff they'll make sure to take it. Complete inside job.
Business response:
We are deeply concerned to hear about your experience and the issues you've mentioned. We take the security of our customers' belongings very seriously. We would like to address your concerns and gather more information about the situation you've described. Please contact us directly at (737) 304-8645 to discuss this matter further. We are committed to investigating and resolving any issues to ensure the safety and satisfaction of all our customers.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.5 star rating with 401 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.