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Floor Concepts, Inc.

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About this business

Welcome to Floor Concepts! We are a family owned business proudly serving Wilmington, Newark, Greenville, Hockessin, Middletown, Bear and all surrounding areas for 39 years. Our Mission is to "Wow" our customers’ everyday by providing a comfortable and relaxing floor and window treatment buying experience making it easier to find the perfect selections to fit your style and budget 

Location details

4315 Kirkwood Hwy, Wilmington, DE, 19808, United States

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Mon10:00 a.m. to 7:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
Wed10:00 a.m. to 7:00 p.m.
Thu10:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 5:00 p.m.
Sat10:00 a.m. to 5:00 p.m.
4.9105 reviews
14 reviews have no rating
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Hush's profile image
on Birdeye

8 months ago

I used flooring concepts for my living room and the process was seamless and the workmanship is impressive!! A year later I am still in love with my floors. Here I am back for more.. Super excited to begin my next project with Bill..  

Business response:

Hi, Hush. Your feedback is highly appreciated. Thank you for the review! 

Owanate Dagogo's profile image
Owanate Dagogo 
recommend  Recommended
11 months ago

Its not only the huge profit you helped me earn in one week for that I am grateful for Mrs. Eliana, my most joy is that I have finally found the expert trader to trust with my money and invest with, I really appreciate your honesty and hard work, I found you almost at the point of giving up on trading because of scammers, but you proved you are different, and I am most grateful, I invest $500 and got $7,000 in just one week, I can boldly tell you Mrs. Eliana is the right expert to work with, contact Mrs. Eliana russel direct... read more

Allison S's profile image
Allison S 
a year ago

They had great service and the carpet quality was very good. 

Tara Tullier's profile image
Tara Tullier 
recommend  Recommended
a year ago

Very efficient and responsive. I would hit them again. 

Lois Gropp Hubbs's profile image
Lois Gropp Hubbs 
recommend  Recommended
a year ago

Floor Concepts installed flooring in our kitchen, hall, foyer, and TV room. They did an excellent job and were very neat and professional. The workers took out old carpeting and insured all furniture was returned to its proper place. Floor Concepts also installed new carpeting in our living/dining room. They did an excellent job and again removed old carpeting and returned all furniture to its proper place. Throughout the process, our Sales Representative, Rich Heckroth, helped us choose the products and design that fit o... read more

Gloria G's profile image
Gloria G 
a year ago

Bill, the sales rep was extremely helpful in picking out our carpet. He was very knowledgeable and took the time to explain everything about the various carpets and allowed us to take samples home. He did not give us a high pressure sales pitch but was very patient. The installers who were employees and not contractors were very efficient and finished the job in 3 hours which included moving our furniture Bill came by later and did a quality control check to ensure everything was satisfactory and to answer questions regardin... read more

Greg & Kathy M's profile image
Greg & Kathy M 
a year ago

We have used Floor Concepts for the past 30+ years. Their professionalism and quality of products and work is the same now as it was when we first purchased carpeting in 1989. We find that there is no reason to shop elsewhere regardless of price. We like Floor Concepts. If there is an issue, they resolve it to the best of their ability and that’s why we continue to get our carpeting from them and why they have an A+ rating. 

Kathy Hartman Arrison's profile image
Kathy Hartman Arrison 
recommend  Recommended
a year ago

My new floors are just beautiful! Working with Floor Concepts ( a family owned business) was a joy. Lori helped me with my selections on rugs, and floors. The customer service I received is nothing less than perfect. Shawn came out, measured, ordered the materials and had the job installed as promised and on time. These people are fair and just good people, look no further for your project, Floor Concepts is the best, you will not be disappointed. 

KELLY P.'s profile image
on Birdeye

2 years ago

I would like to thank Bill and Larry at Floor Concepts for donating carpet sample for my classroom. I highly recommend this family owned business for your flooring needs. The staff has been working in the industry for decades and provide excellent customer service.  

Business response:

Hi, Kelly. We appreciate the kind words and are glad we could provide you with a positive experience! 

Frequently asked questions about Floor Concepts, Inc.

How is Floor Concepts, Inc. rated?

Floor Concepts, Inc. has a 4.9 star rating with 105 reviews. 

When is Floor Concepts, Inc. open?

Floor Concepts, Inc. is closed now. It will open tomorrow at 10:00 a.m.