Fox Rent A Car

David C 

on BBB

2 years ago

Horrible, called the company 2 days before my trip with concerns about rent a car, with my level of license and my age I was given the green light from the representative on the phone that it would be a 15 extra charge on my per day, I get to the place the decline me due to my age, which is completely unacceptable because I had called them prior and was told I could, I was stranded in ******* for 2+hours trying to find a work around,I am VERY DISAPPOINTED WITH THIS COMPANY 

Laurie D 

on BBB

2 years ago

They stole $670 from my elderly mom, after we paid the $350 quoted bill in advance, and in full. Its time to expose this company for strong arm robbery and extortion. 

Ashley J 

on BBB

2 years ago

They are more affordable with the daily rental rates but there are a lot of hidden charges. The charged me $94 for gas when the tank was full when I returned it. I didnt even have the car for the full time and had only driven it maybe 5 miles. They said I would receive a refund because I returned it the day after I picked it up but all theyve done is charge me. I will never use them again and recommend using more reputable companies and spending the extra money. 

Kimberly E 

on BBB

2 years ago

We recently rented a car from ****************** airport. The agent asked me if I would like to do prepaid fuel as it was competitive in the area. So obviously to save time. I got it. Well he did NOT MENTION AT ALL. They would charge me for a FULL TANK OF GAS. 116 dollars and we brought it back with more than 3/4 of a tank. I tried calling. Got someone that didnt understand a word. And said. Sorry. Its in the contract! What contract?! The one where you blatantly just tricked **? I will NEVER use this company again. Not that ... read more

Will S 

on BBB

2 years ago

Reserved car online for $435. My wife picked it up and was billed over $1000. The car made it 2 hours into her trip and broke down. After finally getting customer service, was advised it would be a 4 hour wait for a new ride. After 4 hours, called again and was told driver just made it to the rental place and it would be an additional 2 hour wait for home to get there. Wiuld give 0 stars if possible 

Sandra L 

on BBB

2 years ago

I would not rent a car from them again. First when I got to the rental place they wanted me to get insurance. Of course they all want you to buy the insurance. I had to tell him no 4 times. He just kept pushing. Then he wanted me to pay $12 a day for tolls. Again kept pushing at this point it was 9:30 pm I was exhausted from traveling and had a 2 hour drive ahead of me. I just wanted to go so I paid it. The guy gave me a whole story about how I can get charged a fee of up to $90 for not having it. I looked up ********** toll... read more

Aerie F 

on BBB

2 years ago

I would give them zero stars if it were an option. Their fine print and hidden fees are a trap. I made a reservation and then my flight got changed. I needed to add a day they told me I had to cancel and rebook to add a day. But you lose 25% of your total cost as a forfeit. Do not rent from Fox! 

Nancy c 

on BBB

2 years ago

Bad costumer service i was charge twice for insurance and manager at location did not care or when i called costumer service. Never will rent from them again or will recommend nobody to do so. 

Sharon G 

on BBB

2 years ago

The charge fees and never explain said it was in car rental agreement they never gave me one I asked questions regarding gas and tolls they out and out lied I used less than a quarter if a tank of gas and was charged ***** for gas even though I asked about gas. I was told I would only pay for what I used I asked about tolls and was told I could just pay the tolls laughable since where I was in ***** there was no way to pay tolls Then I get a bill for ***** in tolls and a 30 administrative fee Horrible car rental place never ... read more