Fox Rent A Car

Kris C. 

on BBB

8 years ago

I reserved a full size, 7 seat SUV over 45 days in advance of our arrival to PHX. I reserved this size vehicle because I was traveling with my son and husband from Denver and meeting my daughter and mother in PHX. The 5 of us would be returning to Denver together with 5 large suitcases needing to be accommodated. When we arrived to pick up the vehicle we were told that they didn't have the reserved vehicle available. What then is the point of making a reservation? The agent said that sometimes cars don't come back on time or... read more

Jon O. 

on BBB

8 years ago

**WARNING** THEY TAKE ADVANTAGE OF THE ELDERLY AND FOREIGNERS - DON'T GO HERE! This store is full of CROOKS! They told my mother that her credit card provides a type of insurance so she didnt need to purchase additional coverage. They then audacity to put $600 worth of additional insurance coverage on her agreement which, she unknowingly signed because; the representative told her there wasn't insurace added. Do they work on commissions or whats going on in this place!? Car rental for a little over a week was over $1100! CRO... read more

Shara F. 

on BBB

8 years ago

Returned our Fox rental car to Tampa and somehow managed to accrue a toll charge of 53 cents (not dollars, 53 cents). Apparently, there are no actual toll booths and the state just takes a picture of your license plate and bills the registered owner. I would have gladly paid the 53 cents, had I been given the option to do so. Instead, Fox sent me a letter saying they paid the 53 cents and were going to charge my credit card that amount plus a $15.00 administrative fee. So they are charging me $15.00 for a 53 cent bill! What ... read more

Mar H. 

on BBB

8 years ago

Fox Rent a Car does not honor Toll Roads of OC Military Program. Charged with a toll, Fox does not send toll way notice. Instead charges "Administrative Fee". On March 24 we had used Fox Rent a Car services. We were not told that they did not cover all tollways in California. Found out the hard way that they do not cover OC tolls. On May 8 a notice from Fox Rent a car was received stating that money was owed for an "Administrative Fee" as a transfer of liability was done from the car rental place (Fox Rent a Car) to the driv... read more

Nicole D. 

on BBB

8 years ago

To whom it may concern, I am writing in regards to the fox car rental location in Miami Florida. This experience occurred April 24 at approximately 12pm. I never write reviews but truly needed to this time. Never have I felt so violated and demoralized as I did at this car rental. I travel a lot and frequently rent cars from wherever is most convenient. Today I was returning from a wonderful cruise celebrating my birthday with all of my closest friends, renting a car then finishing my vacation with my family in Orlando. I wa... read more